Guest Experience Specialist (Casual)

Belgravia Health and Leisure Group Pty Ltd; Australia; Remote; AUD 34,000 - 44,000; Part time

Job summary

Belgravia Leisure is seeking passionate Guest Experience Officers at NSW's Michael Wenden Aquatic Leisure Centre. In these casual roles you will support reception, merchandising and sales for members, casual users and new joiners, delivering first-class service in line with our mission and values.

You will handle cash, operate POS systems, promote programs, enrolments, and bookings, and help create a welcoming environment.

Qualifications

• Experience in delivering high-quality customer service in a busy leisure or retail environment.
• Cash handling accuracy and familiarity with Point of Sale systems.
• Ability to explain memberships and enrolments to prospective members.
• Strong interpersonal skills and ability to build rapport with customers.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Apply cash handling principles and use POS systems.
• Inform and sell memberships to members and prospective customers.
• Promote centre services and manage bookings and enrolments.
• Develop and maintain good relationships with customers.
• Promote public relations and maintain a welcoming environment.
• Open/close the centre in alignment with security procedures.

Skills

Customer service

Cash handling

POS systems

Membership sales

Public relations

Tools

POS software

Job description

Belgravia Leisure is seeking passionate Guest Experience Officers at NSW's Michael Wenden Aquatic Leisure Centre. In these casual roles you will support reception, merchandising and sales for members, casual users and new joiners, delivering first-class service in line with our mission and values.

You will handle cash, operate POS systems, promote programs, enrolments, and bookings, and help create a welcoming environment.