Guest Experience Champion — Front Desk & Check-in

Hilton Hotels; Perth; On-site; AUD 30,000 - 36,000; Full time

Benefits offered by this job

Uniform provided

Free meals on duty

Team member travel discounts

Fitness Passport

Food & Beverage discounts

Wellbeing initiatives

Award-winning culture

Global career opportunities

Job summary

Hilton Perth Waterfront is seeking a Guest Service Agent to deliver a warm welcome to guests, manage check-in and check-out, and assist with inquiries while upholding Hilton standards. The role requires strong communication, familiarity with PMS, and a professional, calm demeanor in a fast-paced front desk environment.

Based in the Perth Metropolitan Area, you will work flexible hours including nights, weekends, and holidays, with benefits such as meals on duty, uniform provision, and staff

Qualifications

• Minimum 6 months of full Australian Working rights (sponsorship not offered).
• Physically based in the Perth Metropolitan Area or willing to relocate (no relocation allowance).
• Valid RSA certificate.
• Previous guest service or front office experience in hospitality.

Responsibilities

• Deliver a warm welcome and complete check-in/check-out, verify guest details, and assist with bell service as needed.
• Process guest departures, verify charges, handle payments, issue receipts, and use POS accurately.
• Demonstrate knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.

Skills

Guest service

Communication

Front office systems

Multitasking

English proficiency

Tools

PMS

Job description

Hilton Perth Waterfront is seeking a Guest Service Agent to deliver a warm welcome to guests, manage check-in and check-out, and assist with inquiries while upholding Hilton standards. The role requires strong communication, familiarity with PMS, and a professional, calm demeanor in a fast-paced front desk environment.

Based in the Perth Metropolitan Area, you will work flexible hours including nights, weekends, and holidays, with benefits such as meals on duty, uniform provision, and staff