Evening Duty Manager

UniLodge Living Group; Perth; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Inclusive Culture

Voice Your Opinions

Annual Flu Vaccinations

General Referral Bonuses

Travel Perks

Job summary

UniLodge Edith Cowan University – Joondalup is seeking confident Evening Duty Managers (full-time and casual) to oversee after-hours operations, respond to resident needs, and maintain a safe, welcoming environment for student residents.

In this hands-on role, you will handle front desk enquiries, emergencies, and security checks, act as the on-site management representative after hours, and work with the team to ensure a smooth, well-managed community.

Qualifications

• Strong interpersonal and communication skills with a customer-focused approach.
• Ability to remain calm and make sound decisions independently in emergencies.
• Willingness to obtain required background checks and certifications.

Responsibilities

• Act as a trusted point of contact for residents after hours.
• Respond to resident enquiries, noise issues, and disturbances professionally.
• Assist with after-hours access, lockouts, and incidents.
• Serve as on-site management representative during evening shifts.
• Document and resolve incidents, and conduct routine property checks.
• Attend training and team meetings to stay up to date with policies.

Skills

Interpersonal skills

Communication

Calm under pressure

Decision making

Customer focus

Emergency response

Job description

About the Role

We are seeking confident and proactive full-time and casual Evening Duty Managers to join our team at UniLodge Edith Cowan University - Joondalup and play a key role in creating a safe, secure, and welcoming environment for our student residents. In this hands-on role, you will oversee after-hours operations, respond to resident needs, and ensure the smooth running of the property in the absence of senior management. If you thrive in an evening-based role, enjoy problem-solving, and can confidently manage everything from front desk enquiries and resident support to emergencies and security checks, this could be the perfect opportunity for you. You'll be the trusted point of contact after hours, helping to deliver an exceptional resident experience while maintaining a safe and well-managed community.

Responsibilities

• Act as a trusted point of contact for residents, providing support, guidance, and assistance when needed.
• Assist the Management team with resident concerns, grievances, and conflict resolution.
• Respond to resident enquiries, noise complaints, and disturbances in a professional and timely manner.
• Assist residents with after-hours access and lockout requests.
• Take responsibility for the smooth operation of the property after hours, acting as the on-site management representative.
• Manage, document, and resolve incidents, issues, or emergencies that arise during your shift.
• Conduct routine property checks to help maintain a safe and secure environment.
• Attend required training sessions and team meetings to stay up to date with policies and procedures.

About You

To be successful in this role, you will need to have:

• Strong interpersonal and communication skills, with a customer-focused approach.
• Confidence in handling challenging situations and making sound decisions independently.
• Ability to remain calm under pressure and respond effectively to emergencies.
• Unrestricted working rights in Australia.
• Current National Police Check (or willingness to obtain).
• Working with Children Check (or willingness to obtain).
• Current First Aid & CPR certification (or willingness to obtain).

What We Offer

• Inclusive Culture - Collaborate with a diverse and engaging team
• Voice Your Opinions - Share feedback in annual surveys and connect on Viva Engage
• Company-funded Flu Vaccinations - we've got your back during flu season
• General Referral Bonuses - Up to $1,000 for successful referrals
• Travel Perks - Access exclusive rates at Essence Hotels & Apartments

About Us

At UniLodge, you will have the opportunity to build a rewarding career by growing your skills and capability with Australia and New Zealand's leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we continue to grow, we're always looking for talented people who will enrich our culture, bring fresh perspectives, and help us create even better experiences for our residents, partners, and communities. If you're excited about creating exceptional resident experiences and making a positive impact within a thriving student community, we'd love to hear from you.

UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds. We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.