Guest Experience Attendant - Bar, Café & Events

Panthers Group; Port Macquarie; On-site; AUD 32,000 - 47,000; Full time

Job summary

The Y NSW Port Macquarie centre, a vibrant community hub, is looking for a Guest Experience Attendant to welcome visitors and support aquatic programs. You will help with memberships, bookings and enquiries, and play a key role in daily operations to ensure a friendly, safe environment for all ages.

You will work in a dynamic setting with families, school groups, and community programs, contributing to a welcoming atmosphere and outstanding service every day.

Qualifications

• Friendly, professional & approachable
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment

Responsibilities

• Welcome members and visitors with exceptional customer service
• Manage memberships, bookings and program enquiries
• Process payments and transactions accurately
• Support smooth day-to-day centre operations
• Handle customer feedback and resolve issues professionally

Job description

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Job Description

About the Centre

Located just minutes from the Port Macquarie CBD, this is more than a swimming pool — it’s a vibrant community hub where people of all ages come to stay active, learn, and connect.

As part of The Y NSW, the centre plays an important role in supporting the local community. Every membership, class, and visit helps fund a wide range of youth and community programs — so working here means contributing to something bigger than just a job.

What you’ll find here

The centre offers a dynamic aquatics environment, including:

• 50m outdoor Olympic pool
• 25m dive pool
• Kids and toddler pool
• Swim school programs for all ages
• Aqua aerobics and fitness programs

It’s a space that’s always active — from early morning lap swimmers to families, school groups, and community programs throughout the day.

Your Role

• Welcome members and visitors with exceptional customer service
• Manage memberships, bookings, and program enquiries
• Process payments and transactions accurately
• Support smooth day-to-day centre operations
• Handle customer feedback and resolve issues professionally

What We’re Looking For

• Friendly, professional and approachable
• Strong communication and problem-solving skills
• Ability to multitask in a fast‑paced environment
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