Customer Service Officer/Kiosk Attendant

Bayside Council; Sydney; On-site; AUD 45,000 - 51,000; Part time

Benefits offered by this job

Fitness Passport

Employee Assistance Program

On-the-job training

Skin checks

Flu vaccinations

Growth opportunities

Flexible shifts

Job summary

Bayside Council is hiring a Customer Service Officer/Kiosk Attendant at Angelo Anestis Aquatic Centre. The role involves frontline customer service, information on programs, and sales of memberships and programs. Casual opportunities available with flexible shifts and a competitive casual rate.

You will work in a supportive team, handling POS tasks and assisting with kiosk operations while upholding safety standards and exceptional service. Training and cert renewals are provided.

Qualifications

• Excellent customer service skills required.
• First Aid Certificate recognized in NSW.
• CPR qualification required.
• Working with Children Check (NSW) required.

Responsibilities

• Guide and direct patrons to access the Aquatic Centre facilities.
• Provide information on entry fees, memberships, programs and events.
• Resolve customer issues and maximise satisfaction.
• Process transactions through the POS system and complete reconciliations.
• Coordinate sales activities and tours for new and prospective members.
• Prepare and serve food and beverages in the kiosk following food safety standards.
• Assist with opening/closing, cash handling and presentation.

Skills

Customer service

First Aid

CPR

Working with Children Check

Education

First Aid Certificate

Provide/Perform CPR

Working with Children Check

Food Handling Certificate

Job description

Customer Service Officer/Kiosk Attendant

Join a supportive, value-driven team dedicated to exceptional customer service. Casual opportunities available. Flexible shifts and a competitive casual rate.

Our team:

At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

Bayside Council currently operates two Aquatic Centres, Angelo Anestis Aquatic Centre (Bexley) and Botany Aquatic Centre (Botany). Angelo Anestis Aquatic Centre is a modern facility that includes an indoor and outdoor pool, grandstand, gym and group fitness spaces, kiosk, and aqua play facilities. Botany Aquatic is a seasonal operation (Sept - April) with 50m, 22m and toddler outdoor heated pools, picnic, and function facilities. Botany Aquatic will close at the end of April 2024 to undergo a major redevelopment.

About the role:

As a Customer Service Officer/Kiosk Attendant, you will provide front line service to customers seeking information about and access to Angelo Anestis Aquatic Centre. You'll play a key role in the active sale and retention of Centre programs and retail, helping to maximise customer retention, optimise facility usage and support a positive experience for every patron who walks through our doors.

Key duties:

• - Guide and direct patrons and new service users to safely access and use the Aquatic Centre facilities
• - Provide accurate information on entry fees, memberships, programs and events
• - Be the first point of contact to resolve customer issues and maximise satisfaction
• - Process transactions through the point-of-sale system and complete accurate reconciliations
• - Coordinate sales activities and tours for new and prospective members
• - Prepare and serve food and beverage items in the kiosk in line with food safety standards
• - Assist with opening and closing of the Centre, cash handling and general presentation

About you:

We are looking for someone who demonstrates:

• - Excellent customer service skills and experience
• - A current Food Handling Certificate recognised in NSW
• - A current First Aid and CPR qualification
• - A current Working with Children Check (NSW)
• - Flexibility to work varying shifts between 5am and 9pm, seven days a week, based on operational needs
• - A collaborative, positive approach and a commitment to Council's values of Visionary Leadership, Empowered People, Meaningful Relationships and Exceptional Service

Our benefits and culture:

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community.

On top of the competitive salary, our people enjoy:

• - Flexible shifts to suit your availability and lifestyle
• - Access to our Fitness Passport program
• - Access to our Employee Assistance Program (EAP)
• - On-the-job training, including support to gain or renew certifications
• - Annual skin checks and flu vaccinations
• - Opportunities to grow in Bayside Council

Salary: $32.97 to $36.93 per hour, plus 25% casual loading, plus superannuation.

Applicants will be required to satisfactorily undertake a Criminal History Check, Medical and/or Working with Children check in accordance with the position.

Bayside Council is proud to be both an Equal Opportunity Employer and a Child-Safe Organisation. We are committed to fostering a diverse, inclusive, and safe workplace where all individuals regardless of background, experience, or identity feel valued and respected. We also recognise the rights of children and young people to feel safe when accessing Council services, and we strive to maintain an environment that promotes their safety and wellbeing. All hiring decisions are based solely on individual merit and alignment with requirements of the role. Applicants can request a reasonable adjustment at any stage during the recruitment process by getting in touch… … ??? ???..?? (שׁגוי)? ,..?? ... etc.

Essential Requirements:

• - First Aid Certificate
• - Current Provide/Perform CPR
• - Working with Children / Working with Vulnerable People Check
• - Food Handling Certificate