Customer Service Attendant

Panthers Port Macquarie; Port Macquarie; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

40% discount at Panthers outlets

20% Panthers merchandise discount

Exclusive offers with partners

Rewards and recognition programs

Wellbeing leave for PT/FT employees

Purchased annual leave

Job summary

Panthers Port Macquarie is seeking a Part Time Customer Service Attendant to join our team. You will help create welcoming experiences across bar, café, gaming, functions and events, delivering friendly service and handling cash with care.

You should be friendly, energetic and capable of working across areas and shifts, with excellent communication and a can-do attitude. RSA and RCG are required or willingness to obtain; basic computer skills are encouraged.

Qualifications

• Excellent communication and customer service skills are essential.
• A positive, proactive attitude and willingness to learn.
• Ability to work independently and with others in a busy environment.
• Maintain calm and solutions-focused approach during busy shifts.
• Professional presentation and grooming.
• Current RSA and RCG or willingness to obtain; accurate cash handling.
• Basic computer skills and terminal use.

Responsibilities

• Delivering exceptional customer service to members and guests.
• Processing POS transactions and cash handling.
• Providing bar and café service, including barista duties, food preparation and meal service.
• Completing stock replenishment and glass collection.
• Performing gaming duties, including cash desk, TAB and Keno.
• Assisting with functions and events.
• Maintaining high standards of cleanliness and presentation.
• Supporting general operations and working flexibly across areas and shifts.

Skills

Communication

Customer service

Cash handling

RSA/RCG compliance

Computer skills

Education

RSA certificate

RCG training

Tools

POS system

Cash handling procedures

Job description

Part Time

Love making someone’s day with great service?

At Panthers, exceptional service starts with you. Join our team and help make every visit welcoming, positive and memorable.

The Opportunity

As a Customer Service Attendant at Port Macquarie Panthers, you’ll play an important role in creating a welcoming and enjoyable experience for our members and guests. Working across a variety of areas including bar, café, gaming, functions and events, you’ll deliver exceptional service while assisting with food and beverage service, cash handling and day-to-day venue operations. This is a great opportunity for a friendly and energetic team player who enjoys variety, thrives in a busy hospitality environment and takes pride in creating positive customer experiences.

What you'll be doing

• Delivering exceptional customer service to members and guests
• Processing POS transactions and cash handling
• Providing bar and café service, including barista duties, food preparation and meal service
• Completing stock replenishment and glass collection
• Performing gaming duties, including cash desk, TAB and Keno
• Assisting with functions and events
• Maintaining high standards of cleanliness and presentation
• Supporting general operations and working flexibly across different areas and shifts as required.

About you

You are someone who is friendly, motivated and enjoys creating positive experiences for others. You’ll also bring:

• Excellent communication and customer service skills
• A positive, proactive attitude and willingness to learn
• Confidence working independently and alongside others
• The ability to remain calm, adaptable and solutions-focused in a busy environment;
• Professional presentation and grooming
• Current RSA and RCG or willingness to obtain
• Confidence handling cash accurately
• Basic computer skills

Why you’ll love working with us

At Panthers, our PRIDE values shape everything we do. We take pride in being Professional in our approach, treating everyone with Respect, inspiring one another to grow and succeed, remaining Dedicated to our members, guests and community, and striving to deliver Exceptional experiences every day. We know our people are the key to our success. That's why we're committed to creating a workplace where you'll feel supported, recognised and empowered to grow your skills, build your career and make a meaningful contribution.

As part of the Panthers team, you'll enjoy:

• 40% discount at all Panthers-owned food outlets and free post-mix while on shift
• 20% discount on Panthers merchandise and the pride of being part of a Premiership-winning team
• Enjoy exclusive offers and discounts with a range of accommodation, retail, dining and entertainment providers.
• Reward and recognition programs that celebrate outstanding contributions
• Wellbeing Leave for PT/FT employees
• Purchased Annual Leave for eligible PT/FT employees to enjoy greater work-life flexibility
• Staff social events and opportunities to connect with your teammates
• Free onsite parking

About Us

Panthers Port Macquarie is ideally located in the heart of Port Macquarie, overlooking the beautiful Hastings River. Our Club boasts two restaurants, a café, two bars and ten meeting, event and function spaces, as well as one of the region’s largest indoor entertainment venues and a dedicated family-friendly outdoor area. As part of the Panthers Group, we are strongly focused on our members, their guests and the wider community, proudly supporting local charities, sporting organisations and community initiatives. While Panthers has continued to grow, our priority remains delivering an exceptional customer experience and providing a welcoming place for the Port Macquarie community to play, eat, drink and meet.