Guest Experience Ambassador, Aquatics & Memberships

Panthers Group; Port Macquarie; On-site; AUD 32,000 - 47,000; Full time

Job summary

The Y NSW Port Macquarie centre, a vibrant community hub, is looking for a Guest Experience Attendant to welcome visitors and support aquatic programs. You will help with memberships, bookings and enquiries, and play a key role in daily operations to ensure a friendly, safe environment for all ages.

You will work in a dynamic setting with families, school groups, and community programs, contributing to a welcoming atmosphere and outstanding service every day.

Qualifications

• Friendly, professional & approachable
• Strong communication and problem-solving skills
• Ability to multitask in a fast-paced environment

Responsibilities

• Welcome members and visitors with exceptional customer service
• Manage memberships, bookings and program enquiries
• Process payments and transactions accurately
• Support smooth day-to-day centre operations
• Handle customer feedback and resolve issues professionally

Job description

The Y NSW Port Macquarie centre, a vibrant community hub, is looking for a Guest Experience Attendant to welcome visitors and support aquatic programs. You will help with memberships, bookings and enquiries, and play a key role in daily operations to ensure a friendly, safe environment for all ages.

You will work in a dynamic setting with families, school groups, and community programs, contributing to a welcoming atmosphere and outstanding service every day.