Part-Time Guest Service Pro — Memorable Stays

InterContinental 62s Group plc; Perth; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Free duty meals

Full uniform

Room discounts

Job summary

Crowne Plaza Perth is seeking a Part Time Guest Service Agent to deliver seamless service, handle transactions, offer local insights and create a warm, welcoming stay.

As a member of our Front Office team, you will handle check-in/check-out, manage payments, and assist with restaurant recommendations to ensure a memorable guest experience. Availability for a rotating roster, including weekends and public holidays, and strong communication skills are essential.

Qualifications

• Front Office experience or Opera (PMS) is highly regarded.
• Confidence to make the first move and Dare to Connect.
• Strong communication skills for guest interactions, inquiries and feedback.
• Problem-solving skills to turn issues into memorable experiences.
• Ability to work a rotating roster, including weekends and public holidays.
• Fluency in the local language; additional languages are a plus.
• Good literacy and basic maths; comfortable with computers.
• Unrestricted Australian working rights.

Responsibilities

• Initimate guests with a warm welcome and handle transactions.
• Take payments for bookings and assist with check-in/check-out.
• Anticipate guest needs and provide local insights and recommendations.
• Acknowledge IHG Rewards Club members and returning guests in person or by phone.
• Maintain a seamless and efficient front desk experience for all guests.
• Collaborate with team to ensure guest expectations are exceeded.
• Remain approachable and responsive to guest inquiries and feedback.

Skills

Communication skills

Customer service mindset

Problem-solving

Availability for rotating roster

Education

Front Office experience (preferred)

Tools

Opera (PMS)

Job description

Crowne Plaza Perth is seeking a Part Time Guest Service Agent to deliver seamless service, handle transactions, offer local insights and create a warm, welcoming stay.

As a member of our Front Office team, you will handle check-in/check-out, manage payments, and assist with restaurant recommendations to ensure a memorable guest experience. Availability for a rotating roster, including weekends and public holidays, and strong communication skills are essential.