Guest Service Agent - Mercure Perth on Hay

MERCURE IT; Perth; On-site; AUD 30,000 - 41,000; Part time

Job summary

Mercure IT in Western Australia is seeking energetic Part Time Guest Service Agents to ensure exceptional service is provided to guests at all times, making them feel welcome and comfortable.

You will handle check-in and check-out, greet guests, manage reservations and front desk tasks, and provide friendly, knowledgeable service while promoting the hotel's facilities. Join a dynamic team and contribute to a seamless guest experience in a vibrant hospitality environment.

Responsibilities

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

Job description

We are seeking energetic and enthusiastic Part Time Guest Service Agents to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

Guest Services

Some of the duties will include:

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program