Hotel Manager

Regional Accommodation Group; Melbourne; On-site; AUD 90,000 - 140,000; Full time

Job summary

Regional Accommodation Group, trading as The Sebel Melbourne Kew, seeks an experienced Hotel Manager to lead daily operations and enhance guest experiences. You will oversee front office, housekeeping, reservations and facilities while managing budgets, staffing and revenue strategies to maintain high standards and profitability.

This role is based at The Sebel Melbourne Kew in Kew, Victoria, with 24-hour reception support and on-site amenities.

Qualifications

• Diploma in hotel management or related discipline would be advantageous.
• Minimum of one year of relevant experience in hotel management or accommodation supervision.
• Strong knowledge of hotel operations including front office, reservations, housekeeping and guest services.

Responsibilities

• Oversee daily hotel operations including front office, reception, reservations, housekeeping and guest services.
• Manage 24-hour reception operations, check-in/check-out and guest inquiries.
• Supervise, train and roster hotel staff to maintain staffing levels and standards.
• Coordinate housekeeping, room inspections and maintenance requests to ensure rooms are ready.
• Monitor occupancy, room pricing and revenue, and implement strategies to improve profitability.
• Manage reservations, inquiries, cancellations and room inventory to maximise revenue.
• Develop and monitor operating budgets, forecasts and financial performance; prepare reports.
• Oversee maintenance and presentation of guest rooms, apartments and facilities.
• Coordinate use of meeting facilities and client communications.
• Handle guest feedback and service recovery promptly and professionally.
• Ensure workplace safety, compliance and efficient resource use.
• Implement policies to improve efficiency and quality of service.
• Build relationships with guests, suppliers and partners.
• Identify opportunities to improve business performance and market position.

Skills

Leadership

Communication

Problem solving

Organizational

Revenue optimisation

Budgeting

Customer service

Education

Diploma in hotel management or related discipline

Tools

Booking systems

Revenue management systems

Property Management System (PMS)

Job description

Regional Accommodation Group, trading as The Sebel Melbourne Kew, operates a premium apartment-style accommodation property in Kew, Victoria, under the Sebel brand. The property offers a range of guest rooms, family rooms and one- and two-bedroom apartments, supported by 24-hour reception, on-site parking, laundry services and meeting facilities. We are seeking an experienced and motivated Hotel Manager to oversee the overall operations of the property, maintain high standards of guest satisfaction and lead the team in delivering efficient, professional accommodation services.

About the Role

The Hotel Manager will be responsible for the day-to-day management and commercial performance of the property, ensuring that accommodation services, reception, housekeeping, reservations and facilities operate efficiently and consistently with the property's service standards.

Key Responsibilities

• Oversee the daily operations of the hotel, including front office, reception, reservations, housekeeping and guest services.
• Manage and coordinate 24-hour reception operations, including check-in, check-out, guest enquiries, room allocations and after-hours service arrangements.
• Supervise, train, roster and manage hotel employees to maintain appropriate staffing levels and service standards.
• Coordinate housekeeping activities, room inspections, cleaning schedules and maintenance requests to ensure rooms and apartments are clean, safe and ready for occupancy.
• Monitor room availability, occupancy rates, room pricing and accommodation revenue, and implement strategies to improve occupancy and profitability.
• Manage reservation channels, booking enquiries, cancellations, guest requests and room inventory to maximise accommodation revenue.
• Develop and monitor operating budgets, revenue forecasts, expenditure and financial performance, and prepare management reports.
• Oversee the maintenance and presentation of guest rooms, apartments, common areas, meeting rooms and other hotel facilities.
• Coordinate the use and servicing of the property's meeting facilities, including bookings, room setup and communication with clients.
• Manage guest feedback, complaints and service recovery matters promptly and professionally.
• Establish and maintain procedures for guest safety, property security, emergency response and incident reporting.
• Monitor purchasing, stock levels, supplier arrangements and operating expenses to ensure efficient use of resources.
• Ensure compliance with applicable workplace health and safety requirements, employment obligations, accommodation standards and other relevant legislation.
• Implement operational policies and service procedures to improve efficiency, quality assurance and overall guest experience.
• Build and maintain relationships with guests, suppliers, contractors and relevant business partners.
• Identify opportunities to improve business performance, service delivery and the property's market position.

Qualifications, Skills and Experience

The successful candidate will demonstrate:

• A relevant qualification of Diploma in hotel management, hospitality management, business management or related discipline would be advantageous. Relevant demonstrated experience in accommodation operations and hotel management will also be considered in accordance with the requirements of the position.
• Relevant experience in hotel management, accommodation management or a comparable hospitality leadership role.

A minimum of one year of relevant experience in hotel management, accommodation management or a comparable hospitality supervisory role.

• Strong knowledge of hotel operations, including front office, reservations, housekeeping and guest services.
• Demonstrated leadership skills and the ability to supervise, motivate and develop a team.
• Experience with accommodation booking systems, room inventory management and revenue optimisation.
• Sound financial management skills, including budgeting, cost control and performance reporting.
• Excellent communication, customer service, problem-solving and organisational skills.
• The ability to manage competing operational priorities and respond effectively to guest and business needs.
• Knowledge of workplace health and safety, staff management and relevant hospitality compliance requirements.