Guest Experience Concierge – Front Desk & Tours

Travel + Leisure Co.; Melbourne; On-site; AUD 48,000 - 65,000; Full time

Benefits offered by this job

Exclusive global discounts

Learning & development

Recognition & rewards

Inclusive culture

Job summary

The Sebel Melbourne Flinders Lane, a boutique apartment hotel in Melbourne’s fashion district, seeks a Guest Experience Host for a fixed term parental leave contract from October 2026 to August 2027. You will deliver exceptional service at the front desk and support guests throughout their stay.

Join Accor Vacation Club and Travel + Leisure Co. to help create memorable experiences, with opportunities for growth, inclusive culture, and access to global employee benefits.

Qualifications

• Excellent communication skills (verbal & written).
• Exceptional customer service and problem‑solving skills.
• Knowledge of sales techniques and ability to build rapport with strong resilience.
• Computer literate; previous PMS experience is a plus.
• Positive attitude, determination, and results‑driven approach.

Responsibilities

• Sales Appointment Generation: Schedule onsite guests for Member Updates or Club presentations during their stay.
• Performance Targets: Meet monthly tour budgets and other key performance indicators.
• Tour Generation: Assist in ensuring prospects meet the Company's tour qualification specifications.
• Front Desk Operations: Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Guest Assistance: Pre‑call, greet, welcome guests, provide room escorts, porter service, follow‑up courtesy calls, and tourist information/bookings.

Skills

Communication skills

Customer service

Sales techniques

PMS experience

Positive attitude

Job description

The Sebel Melbourne Flinders Lane, a boutique apartment hotel in Melbourne’s fashion district, seeks a Guest Experience Host for a fixed term parental leave contract from October 2026 to August 2027. You will deliver exceptional service at the front desk and support guests throughout their stay.

Join Accor Vacation Club and Travel + Leisure Co. to help create memorable experiences, with opportunities for growth, inclusive culture, and access to global employee benefits.