Guest Experience Associate – Bar & Dining

Kimpton; Melbourne; Hybrid; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Free on-site car park

Discounted Accor rates

Learning programs

Job summary

Kimpton Melbourne is seeking a guest-focused bar dining attendant to deliver exceptional service from check-in to check-out and beyond. You will handle reservations, promote hotel facilities, and maintain guest accounts with a proactive, positive attitude.

Experience in hospitality or customer service is preferred. Multitasking, problem-solving, and a willingness to upsell will help you shine in this vibrant role aimed at memorable guest experiences.

Qualifications

• Previous experience in a hotel or customer service role is ideal.
• A natural communicator with a positive attitude and genuine passion for creating exceptional guest experiences.
• Ability to multitask, work under pressure, and problem-solve in the moment.
• A proactive approach to sales, with the confidence to up-sell and cross-sell.
• Dedicated to delivering service excellence and going the extra mile.
• Full Australian work rights.

Responsibilities

• Greet and assist guests from check-in to check-out with service excellence.
• Promote and sell hotel facilities, tours and local attractions.
• Take reservations and maintain guest accounts.
• Upsell and cross-sell services to enhance guest experiences.

Skills

Customer service

Communication

Multitasking

Upselling

Problem solving

Positive attitude

Job description

Kimpton Melbourne is seeking a guest-focused bar dining attendant to deliver exceptional service from check-in to check-out and beyond. You will handle reservations, promote hotel facilities, and maintain guest accounts with a proactive, positive attitude.

Experience in hospitality or customer service is preferred. Multitasking, problem-solving, and a willingness to upsell will help you shine in this vibrant role aimed at memorable guest experiences.