Guest Experience Architect

Big4 Holiday Parks

Cannonvale

On-site

AUD 52,000 - 65,000

Full time

2 days ago

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Job summary

BIG4 Adventure Whitsunday Resort is seeking a Guest Services Extraordinaire to join our Front Office team. You’ll warmly welcome guests, handle arrivals and departures, assist with bookings and guest requests, and share local knowledge to create memorable Whitsunday experiences.

The role emphasizes friendly communication, problem-solving, and a proactive, team-oriented attitude in a busy holiday environment.

Qualifications

Experience in customer service, hospitality, tourism, reservations or Front Office would be highly regarded.
Good computer and administration skills and the ability to learn new systems quickly.

Responsibilities

Welcoming guests and delivering friendly, professional and exceptional customer service.
Assisting with arrivals, departures, accommodation and activity bookings, enquiries and guest requests.
Sharing knowledge of the resort and the Whitsundays to help guests make the most of their holiday.
Responding to guest questions or concerns confidently and with a positive, solutions-focused approach.
Taking ownership of guest requests and following through to achieve the best possible outcome.
Managing telephone, email and face-to-face enquiries.
Maintaining accurate guest information and bookings within our reservation systems.
Working closely with other resort departments to ensure guest needs are communicated and actioned.
Supporting fellow team members and jumping in to help wherever needed.