Guest Services Extrodinaire

Big4 Holiday Parks; Cannonvale; Sur place; AUD 52 000 - 65 000; Plein temps

Résumé du poste

BIG4 Adventure Whitsunday Resort is seeking a Guest Services Extraordinaire to join our Front Office team. You’ll warmly welcome guests, handle arrivals and departures, assist with bookings and guest requests, and share local knowledge to create memorable Whitsunday experiences.

The role emphasizes friendly communication, problem-solving, and a proactive, team-oriented attitude in a busy holiday environment.

Qualifications

• Experience in customer service, hospitality, tourism, reservations or Front Office would be highly regarded.
• Good computer and administration skills and the ability to learn new systems quickly.

Responsabilités

• Welcoming guests and delivering friendly, professional and exceptional customer service.
• Assisting with arrivals, departures, accommodation and activity bookings, enquiries and guest requests.
• Sharing knowledge of the resort and the Whitsundays to help guests make the most of their holiday.
• Responding to guest questions or concerns confidently and with a positive, solutions-focused approach.
• Taking ownership of guest requests and following through to achieve the best possible outcome.
• Managing telephone, email and face-to-face enquiries.
• Maintaining accurate guest information and bookings within our reservation systems.
• Working closely with other resort departments to ensure guest needs are communicated and actioned.
• Supporting fellow team members and jumping in to help wherever needed.

Connaissances

Customer service

Hospitality

Tourism

Reservations

Front Office

Description du poste

At BIG4 Adventure Whitsunday Resort, we believe a great holiday is about so much more than where you stay it’s about how you feel while you’re here.

As a multi-award-winning resort in the heart of the Whitsundays, our team takes pride in going above and beyond for our guests, creating memorable experiences and those little moments that can turn a great holiday into the holiday of a lifetime.

We are looking for a Guest Services Extraordinaire to join our Front Office team – someone who genuinely loves people and takes pride in making every guest feel welcome, valued and looked after.

Our Guest Services team is at the heart of the resort experience. Whether you’re helping a family plan their stay, recommending the perfect Whitsunday adventure, solving a problem or simply noticing when someone needs a little extra help, every day is an opportunity to make a difference to someone’s holiday.

What You’ll Be Doing

Welcoming guests and delivering friendly, professional and exceptional customer service.

Assisting with arrivals, departures, accommodation and activity bookings, enquiries and guest requests.

Sharing your knowledge of our resort and the Whitsundays to help guests make the most of their holiday.

Responding to guest questions or concerns confidently and with a positive, solutions-focused approach.

Taking ownership of guest requests and following through to achieve the best possible outcome.

Managing telephone, email and face-to-face enquiries.

Maintaining accurate guest information and bookings within our reservation systems.

Working closely with other resort departments to ensure guest needs are communicated and actioned.

Supporting your fellow team members and jumping in to help wherever needed.

About You

For us, it’s not just about experience – attitude, personality and a genuine desire to look after people are just as important.

You will:

Genuinely love people and enjoy helping others.

Be friendly, positive, confident and approachable.

Have excellent communication and interpersonal skills.

Be organised, have great attention to detail and be comfortable juggling multiple tasks.

Think on your feet and enjoy finding solutions.

Thrive in a busy, fast-paced holiday environment.

Be a genuine team player who shows initiative and is always willing to lend a hand.

Remain calm and professional when dealing with challenging situations.

Understand that sometimes the smallest touches make the biggest difference to someone’s holiday.

Be reliable, well presented and bring a positive attitude to work.

Skills & Experience

Previous experience in customer service, hospitality, tourism, reservations or Front Office would be highly regarded, along with good computer and administration skills and the ability to learn new systems quickly.

Most importantly, we’re looking for the right person – someone who understands that Guest Services isn’t simply about checking guests in and out; it’s about helping create the memories our guests take home with them.