Guest Service Agent

Daydream Island Resort; Whitsunday Regional; Sur place; AUD 28 000 - 36 000; Temps partiel

Résumé du poste

Daydream Island Resort is seeking a warm, professional Guest Service Agent to join our Front Office team on a part-time basis. You will be a welcoming first point of contact for guests, handling check-ins, inquiries and requests to ensure memorable stays on Daydream Island in the Whitsundays.

This role requires guest-focused service, strong communication, and the ability to work a flexible roster including weekends and evenings.

Qualifications

• Experience in Front Office, reception, reservations or guest services in hotel, resort or hospitality environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Confident with computer systems and reservation platforms.
• Flexibility to work a rotating roster including weekends and evenings.

Responsabilités

• Provide welcoming, friendly, professional first impression for guests arriving at the resort.
• Complete guest check-in and check-out procedures accurately and efficiently.
• Manage guest reservations, room allocations, registrations, payments and billing inquiries.
• Respond to guest inquiries in person, by phone, and via digital channels with accurate information.
• Handle guest requests, feedback and complaints with empathy and timely resolution.
• Maintain knowledge of resort facilities, dining, experiences, and operating hours.
• Coordinate with Housekeeping, Maintenance, F&B, Activities and other departments to address needs.
• Process payments and maintain cash, card and account records.

Connaissances

Front Office experience

Communication skills

Attention to detail

Computer systems

Flexible roster

Teamwork

Outils

Reservation platforms

Description du poste

Daydream Island Resort – Daydream Island QLD

Daydream Island Resort is seeking a warm, professional and guest-focused Guest Service Agent to join our Front Office team on a part-time basis. Set in the heart of the Whitsundays, Daydream Island offers an unforgettable island experience where exceptional service, genuine connection and memorable moments are at the centre of everything we do. As one of the first points of contact for our guests, you will play an essential role in creating a welcoming arrival, ensuring seamless stays and leaving a lasting impression from check-in to departure. If you thrive in a fast-paced hospitality environment, enjoy helping people and are passionate about delivering outstanding guest experiences in a truly unique island setting, this is an exciting opportunity to become part of our team.

Daydream Island Resort is seeking a personable, professional and service-focused Guest Service Agent to join our Front Office team on a part-time basis.

As a Guest Service Agent, you will be a key point of contact for guests throughout their stay, delivering warm, efficient and memorable service from arrival through to departure. You will support the daily operation of the Front Desk and work closely with other resort departments to ensure guest requests, enquiries and concerns are handled promptly and professionally.

This role is suited to an organised and enthusiastic hospitality professional who enjoys working in a fast-paced resort environment, takes pride in providing exceptional guest experiences, and is available to work a flexible roster including weekends, public holidays and evenings as required.

Key responsibilities include:

• Provide a welcoming, friendly and professional first impression for all guests arriving at the resort.


• Complete guest check-in and check-out procedures accurately, efficiently and in accordance with resort standards.


• Manage guest reservations, room allocations, registration details, payments, deposits and billing enquiries.


• Respond to guest enquiries in person, by telephone and through digital communication channels, providing accurate information about resort facilities, services, activities and local attractions.


• Handle guest requests, feedback and complaints with empathy, discretion and a timely focus on resolution.


• Maintain a strong knowledge of resort accommodation, dining venues, experiences, transport arrangements, promotions and operating hours.


• Coordinate with Housekeeping, Maintenance, Food and Beverage, Activities and other departments to ensure guest needs are addressed promptly.


• Process payments and maintain accurate cash, credit card and account records in line with financial procedures.


• Perform administrative duties including updating guest profiles, preparing reports, managing correspondence and maintaining Front Desk records.


• Assist with luggage, transport and arrival or departure arrangements where required.


• Ensure the Front Desk area remains clean, organised, presentable and stocked with relevant guest information.


• Follow all resort policies, procedures, security requirements, privacy obligations and workplace health and safety standards.


• Support shift handovers by communicating relevant guest information, operational updates and outstanding tasks clearly to team members.


• Contribute positively to a collaborative team culture and uphold the service standards and values of Daydream Island Resort.

To be successful in this role, you will demonstrate:

• Previous experience in a Front Office, reception, reservations or guest services role within a hotel, resort or hospitality environment.


• Excellent communication and interpersonal skills, with a genuine passion for delivering exceptional guest service.


• Strong attention to detail, organisational skills and the ability to manage competing priorities.


• Confidence using computer systems, reservation platforms and point-of-sale or payment systems.


• A calm, professional and solutions-focused approach when working under pressure.


• The ability to work independently as well as collaboratively within a diverse team.


• Flexibility to work a rotating roster, including weekends, public holidays and evening shifts.

About you:

• Previous experience in a front office, reception, guest services or customer-facing hospitality role is highly regarded.


• Exceptional customer service skills, with a warm, professional and welcoming approach to every guest interaction.


• Strong verbal and written communication skills, with the ability to confidently assist guests from diverse backgrounds.


• Ability to manage guest check-ins, check-outs, reservations, room enquiries, payments and general front desk administration accurately.


• Experience using hotel property management systems and reservation platforms is desirable.


• Sound cash-handling, payment-processing and reconciliation skills, with a high level of attention to detail.


• Ability to remain calm, organised and solution-focused when responding to guest enquiries, requests or concerns.


• Strong problem-solving skills and the confidence to resolve guest issues promptly while maintaining service standards.


• Ability to work effectively both independently and as part of a collaborative Front Office team.


• Flexible availability to work a rotating roster, including weekends, public holidays and evening shifts as required.


• Professional presentation, reliability and a genuine passion for delivering memorable guest experiences.


• Knowledge of Daydream Island, the Whitsundays or local tourism attractions would be advantageous.

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