Guest Experience Ambassador — Front Desk

Hilton; Tasmania; Sur place; AUD 42 000 - 54 000; Plein temps

Résumé du poste

Hilton in Tasmania is seeking a Front Office / Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and address inquiries with efficiency and care. You will be the first point of contact, ensuring a smooth arrival experience and resolving any issues promptly to maintain Hilton's high standards.

You will share local knowledge, assist with bookings and upgrades, and promote hotel services to enhance revenue and guest satisfaction.

Responsabilités

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Description du poste

Hilton in Tasmania is seeking a Front Office / Guest Service Agent to warmly welcome guests, manage check-ins and check-outs, and address inquiries with efficiency and care. You will be the first point of contact, ensuring a smooth arrival experience and resolving any issues promptly to maintain Hilton's high standards.

You will share local knowledge, assist with bookings and upgrades, and promote hotel services to enhance revenue and guest satisfaction.