Guest Experience Lead: Front Desk & Porter

Federalhospitalitycareers; Coles Bay; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

FREE staff meal per shift

FREE parking onsite

Staff uniform provided

Discount access across brands

Job summary

Wrest Point in Tasmania is seeking a casual Front Office/Porter to welcome guests, check them in and out, handle enquiries and reservations, assist with luggage, and escort guests to rooms. You will provide hotel information and fulfill guest requests across the property.

The role offers a flexible, 7-day roster, including weekends and evenings, with opportunities to learn and grow in a supportive team environment. Prior front desk or hotel guest service experience is preferred.

Qualifications

• Excellent communication, interpersonal and time management skills.
• Friendly and welcoming approach to customer service.
• Previous experience in a front office, hotel or customer service role preferred.
• Experience with hotel reservations software RMS preferred but not essential.
• Ability to multitask and work across Reception and Porter duties.
• Willingness to work across a 7-day roster, including weekends and evenings.
• Unrestricted driver’s license (manual or automatic).

Responsibilities

• Greet and check guests in and out and assist with enquiries and reservations.
• Help guests with their luggage and escort them to their rooms.
• Provide information about the hotel and fulfill guest requests throughout the property.

Skills

Communication

Interpersonal skills

Time management

Customer service

Multitasking

Flexibility

Front desk experience

Driver's license

Tools

Hotel RMS

Job description

Wrest Point in Tasmania is seeking a casual Front Office/Porter to welcome guests, check them in and out, handle enquiries and reservations, assist with luggage, and escort guests to rooms. You will provide hotel information and fulfill guest requests across the property.

The role offers a flexible, 7-day roster, including weekends and evenings, with opportunities to learn and grow in a supportive team environment. Prior front desk or hotel guest service experience is preferred.