Guest Experience Host: Front Desk & Dining

Lemonthyme Wilderness Retreat; Moina; On-site; AUD 30,000 - 39,000; Full time

Job summary

Hotel Federal in Tasmania is seeking a friendly receptionist with dual responsibilities across Reception and Food & Beverage. You will welcome guests, handle check-ins and check-outs, and assist with reservations and guest requests while delivering attentive service in our dining and lounge areas.

This role suits someone with strong communication and a positive attitude, capable of multitasking in a busy environment. Availability for weekdays, weekends, and holiday periods is required.

Qualifications

• Strong communication and customer service skills.
• Positive attitude and willingness to help wherever needed.
• Ability to multitask in a fast-paced environment.
• Reliability, professionalism, and a team-focused mindset.
• Previous hospitality or reception experience is an advantage, but not essential.
• Availability for a mix of weekdays, weekends, and holiday periods.

Responsibilities

• Greet guests warmly and provide exceptional customer service.
• Manage check-ins, check-outs, and reservation inquiries.
• Handle phone calls, emails, and guest requests professionally.
• Process payments and maintain accurate records.
• Provide local information and assist with guest itineraries.
• Serve guests in the restaurant, bar, and lounge areas.
• Take orders, deliver meals, and maintain a clean dining environment.
• Assist with bar service and set up/down dining areas.

Skills

Communication

Customer Service

Multitasking

Reliability

Teamwork

Job description

Hotel Federal in Tasmania is seeking a friendly receptionist with dual responsibilities across Reception and Food & Beverage. You will welcome guests, handle check-ins and check-outs, and assist with reservations and guest requests while delivering attentive service in our dining and lounge areas.

This role suits someone with strong communication and a positive attitude, capable of multitasking in a busy environment. Availability for weekdays, weekends, and holiday periods is required.