Guest Experience Ambassador

Mercure; Perth; On-site; AUD 34,000 - 44,000; Full time

Job summary

Mercure Perth seeks a friendly Guest Service Agent to warmly greet guests, manage seamless check-ins and check-outs, and provide local recommendations to elevate stays. You will handle payments and collaborate with departments to fulfill requests, ensuring top-tier service at the front desk in a fast-paced environment.

Ideal candidates have hospitality experience, strong English communication, and the ability to multitask while maintaining a professional presence and accuracy in cash handling.

Qualifications

• Customer service experience in hospitality.
• Excellent verbal and written communication in English.
• Proficiency with cash handling and POS systems.
• Ability to multitask and prioritise in a fast-paced environment.
• Strong problem-solving skills with a customer-focused approach.
• Professional presentation and demeanour.

Responsibilities

• Greet guests warmly and manage check-in/check-out smoothly.
• Handle guest inquiries and resolve issues professionally.
• Provide insider knowledge on local attractions and hotel services.
• Collaborate with departments to fulfil guest requests.
• Maintain a tidy front desk and accurate cashiering.
• Process payments and guest accounts with precision.

Skills

Customer service

Clear communication

Cash handling

Multitasking

Problem solving

Professional presence

Education

Hospitality certification or training

Tools

Opera PMS

POS systems

Job description

Mercure Perth seeks a friendly Guest Service Agent to warmly greet guests, manage seamless check-ins and check-outs, and provide local recommendations to elevate stays. You will handle payments and collaborate with departments to fulfill requests, ensuring top-tier service at the front desk in a fast-paced environment.

Ideal candidates have hospitality experience, strong English communication, and the ability to multitask while maintaining a professional presence and accuracy in cash handling.