Guest Service Agent - QT Canberra

EVT Group; Canberra; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

Dining discount

Movie discounts

Seasonal perks

Career growth

Parental leave

Job summary

EVT Group operates QT Canberra and offers a Guest Service Agent role within its premium hotel brand. You will provide warm, professional service at the front desk, handle check-ins/outs, and work with multiple hotel teams to ensure guest satisfaction across stays.

The role emphasizes guest well-being, clear communication, and efficient guest account handling, with opportunities for career growth within EVT’s hospitality network.

Qualifications

• 1+ year experience as a GSA in hotel or similar role.
• Ability to deliver warm, professional guest service.
• Strong communication and attention to detail.
• Experience in front office operations including check-in/out and guest accounts.
• Ability to work with multiple departments to meet guest needs.

Responsibilities

• Deliver exceptional guest service by anticipating needs and greeting guests warmly.
• Manage guest arrivals and departures, including check-in/out and cashiering.
• Coordinate with Housekeeping, Reservations, Maintenance and other teams to meet guest expectations.
• Maintain accurate reservations, room rates, packages and local area knowledge.
• Uphold hotel policies, WHS standards and keep a safe, professional environment.

Skills

Guest service

Communication

Attention to detail

Front office

Reservation systems

Job description

About EVT:

QT Canberra is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

QT Hotels & Resorts is EVT’s premium lifestyle hotel brand, with locations in Australia, New Zealand and Singapore. Pioneers behind the philosophy of ‘unexpected and unrequested’, with every guest engagement presenting an opportunity to delight, and every QT property inspired by local influence with signature quirk. And our people? With personalities as diverse as each property, individuality is more than encouraged.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities:

• Deliver exceptional guest service by anticipating needs, providing warm welcomes and farewells, and promptly responding to requests, messages, and concerns.
• Manage guest arrivals and departures efficiently, including accurate check-in/check-out, cashiering, daily transactions, and opening/closing duties in line with hotel procedures.
• Coordinate closely with Housekeeping, Reservations, Maintenance, and other teams to ensure rooms, special requests, and guest expectations are fully met.
• Maintain accurate reservations, room rates, packages, and local area knowledge to confidently assist guests and maximise service quality.
• Uphold hotel policies, WH&S standards, training requirements, and equipment care while maintaining a clean, safe, and professional work environment.

What You’ll Bring:

• 1+ years of experience as a GSA in a hotel or similar role.
• Proven ability to deliver warm, professional, and efficient guest service
• Strong communication skills and attention to detail.
• Experience in front office operations including check-in/out and handling guest accounts.
• Ability to build strong relationships with other departments in the hotel
• The ability to deal with multiple requests at once and maintain a high level of service.
• Familiarity with reservation systems and booking procedures.

How You Work:

Daymaker ethos — no one’s too big for the small things.
Hands-on and non-hierarchical — leads from the front.
Resilient and solutions-focused — stays calm, moves fast.

Perks from Day One:

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

We welcome applicants from all backgrounds