Guest Experience Agent | Front Desk & Concierge

Lewis Leisure Pty Limited; Redcliffe; On-site; AUD 48,000 - 60,000; Full time

Job summary

Lewis Leisure Pty Limited, via Oaks Redcliffe Mon Komo Suites, is seeking a hands-on Front Office Guest Service Agent/Receptionist to join our hospitality team on the Redcliffe waterfront.

As the first point of contact, you will greet guests, manage check-ins/outs, support reservations, and contribute to daily reports while delivering warm, professional service. This role requires flexibility for weekends and public holidays.)

Qualifications

• Experience in a front desk or reception role in hospitality.
• Strong communication and interpersonal skills.
• First point of contact for guests with a friendly, professional manner.

Responsibilities

• Greet guests and manage check-in/check-out while handling billing.
• Provide exceptional guest welcome experience and service excellence.
• Maintain accurate guest accounts and daily reports.
• Manage reservations and switchboard duties for guest requests.
• Coordinate hotel operations and assist guests with needs.
• Address guest concerns promptly and professionally.

Skills

Guest service

Customer service

Cash handling

CMS knowledge

Tools

CMS knowledge

Microsoft Excel

Job description

Lewis Leisure Pty Limited, via Oaks Redcliffe Mon Komo Suites, is seeking a hands-on Front Office Guest Service Agent/Receptionist to join our hospitality team on the Redcliffe waterfront.

As the first point of contact, you will greet guests, manage check-ins/outs, support reservations, and contribute to daily reports while delivering warm, professional service. This role requires flexibility for weekends and public holidays.)