Guest Services Lead - Front Office & Reception

Lewis Leisure; City of Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

Oaks Redcliffe Mon Komo Suites is seeking a hands-on Front Office Guest Service Agent/Receptionist to join our dedicated accommodation team. You are the first point of contact, well presented, with at least one year's experience in a similar role in a hotel environment.

You will greet guests at arrival, manage check-ins and check-outs, assist with bookings, and support the front office with accurate records, clear communication, and a friendly, professional demeanor to ensure an exceptional

Qualifications

• At least 1 year of experience in a similar front office/reception role.
• Well-presented; professional appearance and demeanor.
• First point of contact for guests; friendly, helpful attitude.

Responsibilities

• Provide an exceptional guest welcome experience by upholding service excellence and ensuring front office and reception operations run smoothly.
• Greet guests upon arrival, ensuring they are comfortably settled into their rooms.
• Foster professional, clear, and honest communication to assist guests and manage accurate bookings.
• Lead and support your team in delivering outstanding guest experiences and welcoming services.
• Ensure all daily tasks are completed efficiently, accurately, and on time.
• Address and resolve guest concerns promptly and courteously.
• Maintain accurate guest accounts and contribute to daily reporting processes.
• Coordinate and oversee front desk operations to ensure smooth hotel running.

Skills

Guest services

Front desk

Hospitality

Communication

CMS

Microsoft Excel

Tools

CMS

Microsoft Excel

Job description

Oaks Redcliffe Mon Komo Suites is seeking a hands-on Front Office Guest Service Agent/Receptionist to join our dedicated accommodation team. You are the first point of contact, well presented, with at least one year's experience in a similar role in a hotel environment.

You will greet guests at arrival, manage check-ins and check-outs, assist with bookings, and support the front office with accurate records, clear communication, and a friendly, professional demeanor to ensure an exceptional