Guest Service Agent / Receptionist

Lewis Leisure Pty Limited; Redcliffe; On-site; AUD 48,000 - 60,000; Full time

Job summary

Lewis Leisure Pty Limited, via Oaks Redcliffe Mon Komo Suites, is seeking a hands-on Front Office Guest Service Agent/Receptionist to join our hospitality team on the Redcliffe waterfront.

As the first point of contact, you will greet guests, manage check-ins/outs, support reservations, and contribute to daily reports while delivering warm, professional service. This role requires flexibility for weekends and public holidays.)

Qualifications

• Experience in a front desk or reception role in hospitality.
• Strong communication and interpersonal skills.
• First point of contact for guests with a friendly, professional manner.

Responsibilities

• Greet guests and manage check-in/check-out while handling billing.
• Provide exceptional guest welcome experience and service excellence.
• Maintain accurate guest accounts and daily reports.
• Manage reservations and switchboard duties for guest requests.
• Coordinate hotel operations and assist guests with needs.
• Address guest concerns promptly and professionally.

Skills

Guest service

Customer service

Cash handling

CMS knowledge

Tools

CMS knowledge

Microsoft Excel

Job description

Oaks Redcliffe Mon Komo Suites offers exceptional waterfront accommodation with vibrant entertainment. Our spacious apartments showcase panoramic views of stunning Moreton Bay and surrounding islands. As part of the property, The Komo offers unmatched hospitality with expansive alfresco dining, multiple themed bars, and private function spaces—all overlooking the picturesque peninsula.

We are currently seeking a hands‑on experienced Front Office Guest Service Agent/Receptionist to join our dedicated and professional accommodation team at the Oaks Redcliffe Mon Komo Suites.

Our ideal candidates for this hands‑on role, will be a well presented individual, with at least one years’ experience in a similar role in a similar environment. You are a first point of contact and a friendly face for the concierge of the hotel.

Key Responsibilities Include:

• Provide an exceptional guest welcome experience by upholding service excellence and ensuring front office and reception operations run smoothly.
• Greet guests upon arrival, ensuring they are comfortably settled into their rooms.
• Foster professional, clear, and honest communication to assist guests and manage accurate bookings.
• Lead and support your team in delivering outstanding guest experiences and welcoming services.
• Ensure all daily tasks are completed efficiently, accurately, and on time.
• Address and resolve guest concerns in a prompt, professional, and courteous manner.
• Maintain accurate guest accounts and contribute to daily reporting processes.
• Effectively manage team scheduling to meet budgetary requirements.
• Checking-in/Check‑out guests and settling accounts for departures.
• Assisting guest requests including switchboard operations and reservations.
• Completing necessary reconciliation and reports.
• Coordinate and oversee the running of the hotel.

Availability and flexibility to work a variety of shifts, including weekends and public holidays if required.

Proficiency in the hotel system CMS knowledge and of Microsoft Excel will be an added advantage.

Our people drive our success, so we invest in your skills for career growth. You'll belong in a close team delivering exceptional guest experiences within our positive workplace culture.

We can offer a competitive salary and a supportive team that will allow you to grow and develop your skills.

Lastly, you are down to earth, approachable and love building rapport whilst maintaining professionalism with our customers. Authenticity is key here. We want friendly people that understand empathy, deal with customers in a friendly manner and able to think quick on their feet to ensure the customer experience isn’t jeopardised during challenging times.

We are committed to fostering an inclusive and diverse workplace. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.