Guest Service Agent - Rydges Fortitude Valley

EVT - Entertainment | Ventures | Travel; Brisbane; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Dining & hotel discounts

Movie tickets discounts

Seasonal perks at Thredbo

Career progression

Paid parental leave

Job summary

EVT - Entertainment | Ventures | Travel invites you to join the Daymaker team at Rydges Fortitude Valley in Brisbane. You will deliver outstanding guest service, manage reservations and inquiries, and uphold the high standards across EVT’s hospitality network.

The role supports a rotating roster including weekends and night shifts. Ideal candidates bring prior hospitality experience, strong communication, and a can-do attitude.

Qualifications

• Experience in hospitality or service environment.
• Strong communication skills, written and verbal.

Responsibilities

• Provide exceptional customer service and handle inquiries via phone and email.
• Maintain professional phone and email etiquette.
• Utilise the OPERA property management system for guest check-in/out and reservations.
• Demonstrate a professional, presentable appearance and demeanor.

Skills

Customer service

Phone etiquette

OPERA PMS

Experience in similar role

Multitasking

Tools

Opera PMS

Job description

About EVT: Rydges Fortitude Valley is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Key Responsibilities

• Exceptional customer service and communication skills
• Professional phone and email etiquette
• Previous experience with the OPERA property management system
• Experience in a similar role
• Exemplary personal and workplace presentation

What You'll Bring

• A can-do, willing attitude
• Strong team-focused mindset
• Initiative and the ability to work independently when needed
• Ability to multitask and stay organised under pressure
• Flexibility to work a rotating roster, including weekends and night shifts
• A professional, well-mannered approach in every interaction

How You Work

• Daymaker ethos - no one's too big for the small things.
• Inclusive leader - values diverse perspectives; builds belonging.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.

• 50% off dining and stays across EVT hotels - QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Join and make a positive impact on our people, communities, and environment every day.

We welcome applicants from all backgrounds.