Guest Concierge & Local Host at Growing Hotels

Veriu Group; Canberra; In loco; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Career growth

Hotel management program

Onboarding support

Fast-Track development

Flexible work arrangements

Referral bonuses

Accommodation discounts

Health insurance discounts

Employee assistance program

Descrizione del lavoro

Veriu Group in Canberra is seeking candidates for its Punthill Tuggeranong site to join the Fast-Track Hotel Management Development program. You’ll work closely with the Hotel Manager to deliver exceptional guest experiences and develop leadership skills across hotel operations.

We’re looking for adaptable individuals with customer service experience, Australian working rights, and certificates in First Aid and Responsible Service of Alcohol.

Competenze

• Approved Australian working rights.
• First Aid Certificate (or able to obtain before starting).
• Responsible Service of Alcohol Certificate (or able to obtain before starting).
• Flexibility to work a variety of shifts, including weekends and public holidays.
• Ability to work in a team and independently, with customer service experience.

Mansioni

• Provide a high level of guest services at all touchpoints (check-in, check-out, during stay).
• Provide creative resolutions to complaints and problems.
• Be true host and local area expert to advise guests on points of interest.
• Respond to emergency situations in a safe and professional manner.
• Identify opportunities to increase returning and new guests.
• Support Hotel Manager to ensure hotel operates to Veri-Best standard.

Conoscenze

Customer service

Teamwork

Flexibility

Descrizione del lavoro

Veriu Group in Canberra is seeking candidates for its Punthill Tuggeranong site to join the Fast-Track Hotel Management Development program. You’ll work closely with the Hotel Manager to deliver exceptional guest experiences and develop leadership skills across hotel operations.

We’re looking for adaptable individuals with customer service experience, Australian working rights, and certificates in First Aid and Responsible Service of Alcohol.