Guest Experience Host — Flexible Shifts & Growth Path

Veriu Group; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

National career growth opportunities

Fast-Track Hotel ManagementDevelopment

Genuine flexibility and job security

Referral bonuses up to $1000

Discounts on accommodation across our

Job summary

Veriu Group, expanding with Punthill Apartment Hotels and Veriu Hotels & Suites, operates 25 hotels across Australia and aims to reach 80 hotels, offering authentic guest experiences and opportunities for growth.

Reporting to the Hotel Manager, you will join a genuine team to deliver outstanding guest services, resolve issues creatively, know the local area, respond to emergencies, and help grow returning guests while upholding Veri-Best standards.

Qualifications

• Approved Australian working rights.
• First Aid Certificate (or able to obtain before starting).
• RSA/Responsible Service of Alcohol certificate (or able to obtain before starting).
• Flexible shifts including weekends and public holidays.
• Ability to work both in a team and independently.
• Experience in a customer service role.

Responsibilities

• Provide high level guest services at check-in/check-out and during stay.
• Provide creative resolutions to complaints and problems.
• Be a true host and local ambassador for guests with strong knowledge of the area.
• Respond to emergencies in a safe and professional manner.
• Identify and explore opportunities to increase returning and new guests.
• Support the Hotel Manager to ensure Veri-Best standard across the hotel.

Skills

Customer service

Teamwork

Adaptability

Ownership mindset

Education

First Aid Certificate

RSA/Responsible Service of Alcohol

Job description

Veriu Group, expanding with Punthill Apartment Hotels and Veriu Hotels & Suites, operates 25 hotels across Australia and aims to reach 80 hotels, offering authentic guest experiences and opportunities for growth.

Reporting to the Hotel Manager, you will join a genuine team to deliver outstanding guest services, resolve issues creatively, know the local area, respond to emergencies, and help grow returning guests while upholding Veri-Best standards.