Guest Experience Host: Fast-Track to Hotel Management

Veriu; Maitland; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Discounts on accommodation across our

Discounts on private health insurance

Employee Assistance Program

Generous referral bonuses up to $1000

Job summary

Punthill Maitland, part of Veriu Group, is seeking a Superstar to join our friendly team as a Super Host. You will deliver exceptional guest services across check-in, stay, and check-out, while leveraging local knowledge to enhance guest experiences.

This role offers growth within a growing Australian-owned hotel group. We value ownership mindset, flexibility across shifts (no overnight shifts), and a path toward hotel management development.

Qualifications

• Approved Australian working rights.
• First Aid Certificate or ability to obtain before starting.
• Responsible Service of Alcohol Certificate or ability to obtain before starting.

Responsibilities

• Provide a high level of guest services at check-in and check-out and during stay.
• Provide creative resolutions to complaints and problems.
• Know the local area to offer advice and recommendations to guests.
• Respond to emergencies in a safe and professional manner.
• Identify and explore opportunities to increase returning and new guests.
• Support Super Host and Hotel Manager to ensure Veri-Best standards.

Skills

Customer service

Flexibility

Teamwork

Education

First Aid Certificate

RSA Certificate

Australian working rights

Job description

Punthill Maitland, part of Veriu Group, is seeking a Superstar to join our friendly team as a Super Host. You will deliver exceptional guest services across check-in, stay, and check-out, while leveraging local knowledge to enhance guest experiences.

This role offers growth within a growing Australian-owned hotel group. We value ownership mindset, flexibility across shifts (no overnight shifts), and a path toward hotel management development.