Local Concierge & Guest Experience Host

Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels; Canberra; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career growth opportunities

Generous referral bonuses

Employee discounts

Job summary

Veriu Group in Canberra is seeking dedicated individuals to join their team at Punthill Narrabundah. This apartment-style hotel provides a home-like atmosphere for guests, and you will play a key role in delivering memorable experiences.

Successful candidates will possess strong customer service skills, flexibility to work varying shifts, and be adaptable in a fast-paced environment. Enjoy a supportive culture that rewards growth and individuality.

Qualifications

• Approved Australian working rights are essential.
• Flexibility to work various shifts, including weekends.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide high-level guest services at all touchpoints.
• Respond creatively to complaints and problems.
• Offer local recommendations to guests.
• Support the Hotel Manager to ensure operational standards.

Skills

Customer service experience

Adaptability

Teamwork

Ownership mindset

Education

First Aid Certificate

Responsible Service of Alcohol Certificate

Job description

Veriu Group in Canberra is seeking dedicated individuals to join their team at Punthill Narrabundah. This apartment-style hotel provides a home-like atmosphere for guests, and you will play a key role in delivering memorable experiences.

Successful candidates will possess strong customer service skills, flexibility to work varying shifts, and be adaptable in a fast-paced environment. Enjoy a supportive culture that rewards growth and individuality.