Local Host

Veriu Group | Veriu Hotels & Suites | Punthill Apartment Hotels; Canberra; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Career growth opportunities

Generous referral bonuses

Employee discounts

Job summary

Veriu Group in Canberra is seeking dedicated individuals to join their team at Punthill Narrabundah. This apartment-style hotel provides a home-like atmosphere for guests, and you will play a key role in delivering memorable experiences.

Successful candidates will possess strong customer service skills, flexibility to work varying shifts, and be adaptable in a fast-paced environment. Enjoy a supportive culture that rewards growth and individuality.

Qualifications

• Approved Australian working rights are essential.
• Flexibility to work various shifts, including weekends.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide high-level guest services at all touchpoints.
• Respond creatively to complaints and problems.
• Offer local recommendations to guests.
• Support the Hotel Manager to ensure operational standards.

Skills

Customer service experience

Adaptability

Teamwork

Ownership mindset

Education

First Aid Certificate

Responsible Service of Alcohol Certificate

Job description

Introduction:

We are Veriu Group (pronounced 'Very You')! Our brands come from humble beginnings and a passion for connecting travellers to the local authenticity of a location. We aim to bring people together in new ways, to create lifelong travel memories that can’t be found in a guidebook, and to help people discover the true experience of a place. Through our brands Punthill Apartment Hotels and Veriu Hotels & Suites, we operate 25 hotels across Australia and have over 35 years of brand history. Our ambitious plan to operate 80 hotels becomes closer this year with numerous new hotel openings across the country, and this means we’re well on our way to achieving our mission of becoming the largest Australian-owned apartment hotel operator. Our people are incredible because they're empowered to be themselves. We’re not about hierarchy or rigid structure. Instead, we create an environment where people can make decisions, feel supported and access unlimited opportunities for growth. Our values of Relationship-Focused, Integrity, Personal Growth & Ownership Mindset guide our actions and decisions, and are what our diverse culture is all about. Now is the perfect time for like-minded people to join our expansion journey. If you’re looking for a meaningful role that can make a serious impact, within a culture that allows you to be truly you - you’ve found us and we can’t wait to hear from you! To learn more about us, visit our website! https://veriu.com.au/about-us/ or https://punthill.com.au/about-us/

Description:

Welcome to Punthill Narrabundah

Punthill Narrabundah is apartment-style hotel base in Canberra’s leafy Inner South. It’s the kind of place where you can truly make yourself at home, with the space to spread out and the convenience to settle in whether you’re here for work, a weekend escape, or a longer stay. Perfectly positioned near the best of Canberra, Punthill Narrabundah is just a short drive from Canberra Airport and close to local favorites like Manuka and Kingston Foreshore for cafés, dining and lakeside strolls. You’re also within easy reach of the Parliamentary Triangle and Canberra’s national attractions, making it simple to explore the city, then come back and unwind somewhere that feels effortless.

• 86 Rooms
• Pantry, and Laundry Facilities
• Close to public transport, car parking for team members & direct access to the Hotel Manager

Responsibilities

Reporting to the Hotel Manager, you’ll be part of a small team of genuine people, looking to create lasting memories and exceptional experiences for each and every guest. No day will be the same, but each day you’ll strive to:

• Provide a high level of guest services at all touchpoints (check-in, check-out, during their stay)
• Provide creative resolutions to complaints and problems
• Be true host, and location connection for our guest - know the local area of the hotel intimately enough to provide advice and recommendations to guests on key points of interest
• Respond to emergency situations in a safe and professional matter
• Identify & explore opportunities to increase the number of returning & new guests
• Support the Hotel Manager to ensure the hotel operates to Veri-Best standard

Benefits

You’ll be someone looking for a long-term career with a growing, Australian-owned hotel group.

Access:

• National career growth opportunities
• Accelerated development in a variety of hotel management or corporate areas
• Comprehensive onboarding & ongoing support
• The chance to join our Fast-Track Hotel Management Development program
• Genuine flexibility and job security
• High performing culture that values relationships & individuality, where our leadership know you by name
• Generous referral bonuses when you refer your friends to work with us (up to $1000)
• Discounts on accommodation across our network
• Discounts on private health insurance
• Access to our Employee Assistance Program

Skills and Experiences:

About You

We work in a fast-paced environment where no day is the same, so we’re looking for people who are adaptable, enjoy variety and operate with an ownership mindset.

The successful person must have:

• Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
• First Aid Certificate (or be able to obtain before starting)
• Responsible Service of Alcohol Certificate (or be able to obtain before starting)
• Flexibility to work at variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)
• Ability to work as a team & also independently
• Experience in a customer service role