Growth & Partnerships Executive - Membership Experience

Dean & Ling Executive; Brisbane; On-site; AUD 180,000 - 250,000; Full time

Job summary

Dean & Ling Executive in Brisbane is seeking an accomplished leader to drive membership experience, partnerships and commercial growth within a well-established membership organisation.

Working closely with the CEO and the executive team, you will strengthen member value, translate priorities into clear plans, and measure outcomes across regions and head office. You will lead managers, boost revenue and enhance customer service while aligning regional teams.

Qualifications

• Executive leadership with revenue growth experience.
• Experience leading cross-functional teams.

Responsibilities

• Leading and developing managers, with clear expectations, appropriate authority and accountability for performance.
• Driving membership acquisition and retention, alongside sponsorship, partnership and profitable events revenue.
• Reviewing and improving the end-to-end member journey, using customer feedback, commercial insights and CRM data to identify priorities.
• Developing agreed customer service standards alongside measures of member experience.
• Improving CRM adoption and the use of information to support sales activity, service delivery and informed decisions.

Job description

Dean & Ling Executive in Brisbane is seeking an accomplished leader to drive membership experience, partnerships and commercial growth within a well-established membership organisation.

Working closely with the CEO and the executive team, you will strengthen member value, translate priorities into clear plans, and measure outcomes across regions and head office. You will lead managers, boost revenue and enhance customer service while aligning regional teams.