Growth & Partnerships Executive — Member Experience & Revenue

Dean & Ling Executive; Melbourne; On-site; AUD 180,000 - 260,000; Full time

Job summary

Dean & Ling Executive in Melbourne seeks an accomplished executive to lead membership experience, partnerships and commercial growth within an established membership organisation.

You will drive revenue growth while improving customer service, working closely with the CEO and executive team to translate priorities into clear plans and measurable outcomes. Strong regional collaboration and data-informed decisions are essential.

Qualifications

• Proven track record in leading large teams and delivering measurable business improvements.
• Demonstrated ability to grow membership revenue and sponsorship/events.
• Strong customer-centric approach with data-driven decision making.
• Experience aligning head office with regional teams to inform strategy.
• Comfort with executive-level stakeholder management and budgeting.

Responsibilities

• Lead and develop managers with clear expectations and accountability.
• Drive membership acquisition and retention, sponsorship, partnerships and events revenue.
• Review and improve the end-to-end member journey using customer feedback and CRM data.
• Develop customer service standards and measurable member experience metrics.
• Enhance CRM adoption and data-informed sales and service delivery decisions.
• Foster cross-functional relationships to deliver consistent service and commercial outcomes.

Skills

Executive leadership

Sales leadership

Customer experience

Strategic planning

Cross-functional collaboration

Job description

Dean & Ling Executive in Melbourne seeks an accomplished executive to lead membership experience, partnerships and commercial growth within an established membership organisation.

You will drive revenue growth while improving customer service, working closely with the CEO and executive team to translate priorities into clear plans and measurable outcomes. Strong regional collaboration and data-informed decisions are essential.