Growth & Engagement Leader, Customer Experience

Ability Action Australia

Melbourne

On-site

AUD 120,000 - 180,000

Full time

26 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Ability Action Australia is seeking a Senior Manager - Growth & Engagement to lead the Growth & Engagement Partner team in Melbourne, driving strategic customer relationships and sustainable business outcomes. The role focuses on growth, retention, and enhancing the end-to-end client experience within a dynamic, disability-focused healthcare setting.

You will collaborate with operational, clinical, intake, marketing and divisional leaders to integrate growth with customer experience and

Qualifications

Tertiary qualifications in allied health, business, marketing or similar.
Strategy, business development and/or account management experience, ideally in the disability, healthcare, or allied health sectors.
People leadership experience.
Experience using data, CRM and reporting to drive business decisions and performance.
CX, Service Design, or Quality Improvement training (advantageous but not essential).

Responsibilities

Lead the Growth & Engagement Partner team to build and strengthen strategic relationships with customers and translate them into sustainable growth and retention.
Oversee the organisation’s approach to customer and client experience, acting as the voice of the customer and translating feedback into improvements across end-to-end services.