Growth & Experience Leader

MedHealth Group; Melbourne; Hybrid; AUD 150,000 - 190,000; Full time

Job summary

Ability Action Australia is seeking a Senior Manager - Growth & Engagement to lead the Growth & Engagement Partner team and strengthen strategic relationships with customers, driving sustainable growth and retention.

You will shape the end-to-end customer experience, translate feedback into practical improvements, and collaborate with operational, clinical, intake, marketing and divisional leaders to align growth with service delivery.

Qualifications

• Tertiary qualifications in allied health, business, marketing or similar (essential)
• Strategy, business development and/or account management experience (essential)
• People leadership experience (essential)
• Experience using data, CRM and reporting to drive business decisions (essential)
• CX, Service Design or Quality Improvement training (advantageous)
• Understanding of NDIS and National Disability Service Standards (Desirable)
• Strong commercial acumen and link between growth, CX and retention
• Strong strategic thinking, analytical and problem-solving ability
• Exceptional stakeholder engagement and influencing skills
• Ability to lead cross-functional change without direct authority
• Strong communication, prioritisation and execution skills
• Genuine curiosity and empathy for customer needs
• Ability to operate in a complex, growth-focused environment

Responsibilities

• Lead the Growth & Engagement Partner team to build and strengthen strategic customer relationships and drive sustainable growth and retention.
• Oversee the organisation’s approach to customer and client experience, acting as the voice of customers to translate feedback into practical improvements across the end-to-end journey.

Skills

Strategy & business development

Account management

People leadership

Data, CRM & reporting

CX / Service Design

Commercial acumen

Stakeholder engagement

Cross-functional change

Communication & prioritisation

Analytical thinking

Customer-centric mindset

Education

Tertiary qualifications in allied health, business or marketing

Job description

Ability Action Australia is seeking a Senior Manager - Growth & Engagement to lead the Growth & Engagement Partner team and strengthen strategic relationships with customers, driving sustainable growth and retention.

You will shape the end-to-end customer experience, translate feedback into practical improvements, and collaborate with operational, clinical, intake, marketing and divisional leaders to align growth with service delivery.