Growth & Engagement Lead, CX & Strategy

MedHealth; Melbourne; On-site; AUD 150,000 - 190,000; Full time

Job summary

Ability Action Australia is seeking a Senior Manager - Growth & Engagement to lead the Growth & Engagement Partner team, nurturing strategic customer relationships and translating insights into measurable business improvements across the end-to-end experience.

The role focuses on driving sustainable growth, retention, and client satisfaction by aligning operations, clinical, intake, marketing and leadership teams with customer-centric priorities in a dynamic, growth-focused environment.

Qualifications

• Tertiary qualifications in allied health, business, marketing or similar (essential)
• Strategy, business development and/or account management experience, ideally in the disability, healthcare, or allied health sectors (essential)
• People leadership experience (essential)
• Experience using data, CRM and reporting to drive business decisions and performance (essential)
• CX, Service Design, or Quality Improvement training (advantageous but not essential)
• A sound understanding of person-centred thinking, NDIs and NDS standards (Desirable)
• Strong commercial acumen and understanding of growth, customer experience and retention
• Strong strategic thinking, analytical and problem-solving capability
• Exceptional stakeholder engagement, relationship management and influencing skills
• Demonstrated ability to lead cross-functional change and influence without direct authority
• Strong communication, prioritisation and execution skills
• Genuine curiosity and empathy for customer and client needs
• Ability to operate effectively in a complex, changing and growth-focused environment

Responsibilities

• Lead Growth & Engagement Partner team to build strategic customer relationships and drive sustainable growth.
• Translate feedback and insights into practical improvements across end-to-end customer experience.
• Collaborate with cross-functional leaders to improve delivery of services to reflect customer needs.

Job description

Ability Action Australia is seeking a Senior Manager - Growth & Engagement to lead the Growth & Engagement Partner team, nurturing strategic customer relationships and translating insights into measurable business improvements across the end-to-end experience.

The role focuses on driving sustainable growth, retention, and client satisfaction by aligning operations, clinical, intake, marketing and leadership teams with customer-centric priorities in a dynamic, growth-focused environment.