Growth & Customer Experience Lead — 12-Month FTC

Afford; Sydney; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Tax-free NFP salary packaging up to $

Flexible working arrangements

Wellbeing initiatives including gym

Rewards program and diversity & inclus

Job summary

Afford is seeking a Head of Marketing and Customer Experience for a 12-month fixed term contract in Sydney. The role leads the development and execution of integrated sales and marketing campaigns to raise brand awareness and drive leads while delivering an exceptional client experience.

The role includes building a high-performing team, partnering with senior leadership, and driving a culture of collaboration, accountability, and ethical service delivery for people with disability and their

Qualifications

• Minimum 5 years' experience in a senior management position in Marketing and Customer Experience or Sales.
• Demonstrated ability to drive a culture that supports the delivery of high quality, consumer focused services.
• Ability to drive commercial outcomes balanced with delivering on the organisation's purpose.
• Experience with working in an environment that requires a strong focus on change and growth.

Responsibilities

• Partner with the business as a key member of the leadership team, establish and maintain a performance-based, values-driven culture.
• Collaborate with the leadership team to position the organisation as a trusted partner in service delivery for people with disability, their families and carers.
• Ensure delivery of high-quality services responsive to client needs and expectations.
• Develop and implement a data-informed, organisation-wide sales and marketing strategy aligned with growth ambitions.
• Lead and develop a high-performing team; foster collaboration, accountability, innovation and results across Marketing and Customer Experience.
• Own and enhance sales and marketing strategy, translating it into actionable business plans and monitoring ROI.

Skills

Leadership

Strategic marketing

Team development

Stakeholder collaboration

Data-informed decision making

Customer experience focus

Education

Relevant tertiary qualification(s) in Marketing/Business

Job description

Afford is seeking a Head of Marketing and Customer Experience for a 12-month fixed term contract in Sydney. The role leads the development and execution of integrated sales and marketing campaigns to raise brand awareness and drive leads while delivering an exceptional client experience.

The role includes building a high-performing team, partnering with senior leadership, and driving a culture of collaboration, accountability, and ethical service delivery for people with disability and their