NSW Customer Experience Lead: Growth & Partnerships (12m)

MedHealth Group; Sydney; Híbrido; AUD 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options

Mentoring from award-winning team

Career development pathways

Salary sacrificing benefits

Descripción de la vacante

WorkFocus is seeking a Customer Experience Manager to lead strategic customer relationships and drive referral and revenue growth across New South Wales. The role sits within the MedHealth Group family and focuses on partnership development with insurers, employers and industry stakeholders.

You will manage key accounts, win new business and negotiate commercial outcomes, delivering exceptional customer experience while collaborating with state and national leaders.

Formación

• Minimum 3 years' experience within the workers' compensation industry.
• Demonstrated success in driving repeat business, referral growth and new business opportunities.
• Strong understanding of customer drivers and service delivery within workplace rehabilitation, health and wellbeing services.
• Commercial acumen with the ability to drive growth, profitability, quality initiatives and market development activities.
• Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, Rehabilitation Counselling, Workplace Health and Safety, or a related discipline desirable.

Responsabilidades

• Develop and execute customer growth strategies to increase referrals, market share and revenue across existing and prospective accounts.
• Build and maintain strong relationships with insurers, employers, brokers, government agencies and key industry stakeholders.
• Lead strategic account management activities for existing customers, ensuring WorkFocus remains a trusted and valued partner.
• Identify, pursue and secure new business opportunities, including panel appointments, preferred provider agreements and partnership opportunities.
• Act as the primary point of contact for customers, proactively managing relationships and ensuring an exceptional customer experience.
• Facilitate customer business reviews, contract discussions and strategic planning sessions to demonstrate value and drive growth.
• Collaborate with operational leaders to ensure service delivery excellence, customer satisfaction and achievement of contractual commitments.
• Analyse customer performance, referral trends and market intelligence to identify opportunities for expansion and continuous improvement.
• Represent WorkFocus at industry events, networking functions, conferences and stakeholder forums to strengthen market presence and generate opportunities.

Conocimientos

Relationship management

Account management

Negotiation

Business development

Educación

Occupational Therapy / Physiotherapy / Exercise Physiology / Psychology / Rehabilitation Counselling / WHS (desirable)

Descripción del empleo

WorkFocus is seeking a Customer Experience Manager to lead strategic customer relationships and drive referral and revenue growth across New South Wales. The role sits within the MedHealth Group family and focuses on partnership development with insurers, employers and industry stakeholders.

You will manage key accounts, win new business and negotiate commercial outcomes, delivering exceptional customer experience while collaborating with state and national leaders.