Senior Manager Growth and Engagement

Ability Action Australia; Melbourne; Presencial; AUD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Ability Action Australia is seeking a Senior Manager - Growth & Engagement to lead the Growth & Engagement Partner team in Melbourne, driving strategic customer relationships and sustainable business outcomes. The role focuses on growth, retention, and enhancing the end-to-end client experience within a dynamic, disability-focused healthcare setting.

You will collaborate with operational, clinical, intake, marketing and divisional leaders to integrate growth with customer experience and

Formación

• Tertiary qualifications in allied health, business, marketing or similar.
• Strategy, business development and/or account management experience, ideally in the disability, healthcare, or allied health sectors.
• People leadership experience.
• Experience using data, CRM and reporting to drive business decisions and performance.
• CX, Service Design, or Quality Improvement training (advantageous but not essential).

Responsabilidades

• Lead the Growth & Engagement Partner team to build and strengthen strategic relationships with customers and translate them into sustainable growth and retention.
• Oversee the organisation’s approach to customer and client experience, acting as the voice of the customer and translating feedback into improvements across end-to-end services.

Conocimientos

Growth strategy

Stakeholder engagement

People leadership

Data-driven decisions

CRM & reporting

Educación

Tertiary qualifications in allied health, business, marketing or similar

Descripción del empleo

Company Description
Ability Action Australia, where every day is an opportunity to make a meaningful difference. As a national NDIS provider, we support children, adolescents and adults through high-quality therapy and support services, helping participants achieve their goals, build confidence, and get more out of life.

Job Description
This role leads the Growth & Engagement Partner team to build and strengthen strategic relationships with our customers while ensuring these relationships translate into sustainable growth, strong retention and positive business outcomes.

This role looks at two key aspects of the end-to-end experience:

Leading the Growth & Engagement Partner team to build and strengthen strategic relationships with our customers while ensuring these relationships translate into sustainable growth, strong retention and positive business outcomes.
Leading the organisation’s approach to customer and client experience, acting as the voice of the customer and client, translating feedback, data and market insight into practical improvements across the end-to-end experience.
Qualifications
Working closely with operational, clinical, intake, marketing and divisional leaders, the Senior Manager - Growth & Engagement connects growth, engagement, experience and commercial performance, ensuring we understand what matters to our customers and clients and continuously improve how we deliver our services to reflect this.

To be successful in this role you will have:

Tertiary qualifications in allied health, business, marketing or similar (essential)
Strategy, business development and/or account management experience, ideally in the disability, healthcare, or allied health sectors (essential)
People leadership experience (essential)
Experience using data, CRM and reporting to drive business decisions and performance (essential)
CX, Service Design, or Quality Improvement training (advantageous but not essential)
A sound understanding of person-centred thinking, experience in and/or strong understanding of the principles and key scheme roles of the NDIS and the National Disability Service Standards (Desirable)
Strong commercial acumen and understanding of the relationship between growth, customer experience and retention
Strong strategic thinking, analytical and problem-solving capability, with the ability to turn insight into action
Exceptional stakeholder engagement, relationship management and influencing skills
Demonstrated ability to lead cross-functional change and influence without direct authority
Strong communication, prioritisation and execution skills
Genuine curiosity and empathy for customer and client needs
Ability to operate effectively in a complex, changing and growth-focused environment

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.