Marketing & Customer Experience Lead (12‑Month Contract)

Afford; Parramatta; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Salary packaging

Flexible working

Wellbeing program

Diversity & inclusion

Job summary

Afford is seeking a Head of Marketing and Customer Experience for a 12-month fixed term contract starting January 2027 in Parramatta. You will lead integrated sales and marketing campaigns, raise brand awareness, and drive lead acquisition while delivering ethical, customer‑centred services.

You will build and guide a high-performing team, translate strategy into actionable plans, monitor ROI, and partner with senior leaders to align marketing with growth goals while upholding Afford's values

Qualifications

• Minimum 5 years' experience in senior management in Marketing and Customer Experience or Sales.
• Proven ability to lead high-performing teams.
• Experience delivering data-informed marketing strategies.
• Ability to grow brand awareness and customer engagement.
• Commitment to ethical, client-centric service delivery.

Responsibilities

• Provide leadership in establishing a performance-based, values-driven culture.
• Partner with senior leadership to position the org as a trusted partner in disability services.
• Ensure delivery of high-quality, responsive services to clients and families.
• Develop and implement a data-informed, organisation-wide sales and marketing strategy.
• Lead a diverse, high-performing Marketing and Customer Experience team.
• Translate strategy into actionable plans and monitor ROI and outcomes.

Skills

Leadership & strategy

Stakeholder collaboration

Data-informed marketing

Team development

ROI & performance

Education

Marketing or Business qualification

Job description

Afford is seeking a Head of Marketing and Customer Experience for a 12-month fixed term contract starting January 2027 in Parramatta. You will lead integrated sales and marketing campaigns, raise brand awareness, and drive lead acquisition while delivering ethical, customer‑centred services.

You will build and guide a high-performing team, translate strategy into actionable plans, monitor ROI, and partner with senior leaders to align marketing with growth goals while upholding Afford's values