Head Of Marketing And Customer Experience - Fixed Term Contract (12 Months)

Afford; Sydney; On-site; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Tax-free NFP salary packaging up to $

Flexible working arrangements

Wellbeing initiatives including gym

Rewards program and diversity & inclus

Job summary

Afford is seeking a Head of Marketing and Customer Experience for a 12-month fixed term contract in Sydney. The role leads the development and execution of integrated sales and marketing campaigns to raise brand awareness and drive leads while delivering an exceptional client experience.

The role includes building a high-performing team, partnering with senior leadership, and driving a culture of collaboration, accountability, and ethical service delivery for people with disability and their

Qualifications

• Minimum 5 years' experience in a senior management position in Marketing and Customer Experience or Sales.
• Demonstrated ability to drive a culture that supports the delivery of high quality, consumer focused services.
• Ability to drive commercial outcomes balanced with delivering on the organisation's purpose.
• Experience with working in an environment that requires a strong focus on change and growth.

Responsibilities

• Partner with the business as a key member of the leadership team, establish and maintain a performance-based, values-driven culture.
• Collaborate with the leadership team to position the organisation as a trusted partner in service delivery for people with disability, their families and carers.
• Ensure delivery of high-quality services responsive to client needs and expectations.
• Develop and implement a data-informed, organisation-wide sales and marketing strategy aligned with growth ambitions.
• Lead and develop a high-performing team; foster collaboration, accountability, innovation and results across Marketing and Customer Experience.
• Own and enhance sales and marketing strategy, translating it into actionable business plans and monitoring ROI.

Skills

Leadership

Strategic marketing

Team development

Stakeholder collaboration

Data-informed decision making

Customer experience focus

Education

Relevant tertiary qualification(s) in Marketing/Business

Job description

Head of Marketing and Customer Experience - Fixed Term Contract (12 Months)

At Afford, we are focussed on improving the lives of people with disability by prioritising their choices, promoting their rights and exploring possibilities together. The Head of Marketing and Customer Experience role, which is a 12-month fixed term contract covering Parental leave, commencing January 2027, will support this vision by leading the development and implementation of integrated sales and marketing campaigns and activities to increase awareness and consideration of our brand it will also acquire and convert leads in an efficient and ethical manner, and to provide high level customer experience to our clients.

What you will do

• Partner with the business as key member of the leadership team, provide leadership in establishing and maintaining a performance based, values driven culture that is collaborative, accountable, engaged, agile and customer centric
• Collaborate with the leadership team, position the organisation as a well-regarded and trusted partner in service delivery with people with a disability, their families, and carers
• Ensure delivery of high-quality services that are responsive to client and consumer needs and expectations
• Develop and implement a data-informed, organisation-wide sales and marketing strategy that aligns with the organisation’s growth ambitions.
• Develop and lead a high performing team. Foster a culture that drives collaboration, accountability, innovation, and results across Marketing and Customer Experience teams. Maintain an ethical culture that prioritises client wellbeing and safety.
• Own and enhance Afford's sales and marketing strategy by translating it into actionable business plans, continuously monitoring and evaluating their effectiveness and ensuring alignment with consumer needs, target audiences, and return on investment.

What you will bring

Relevant tertiary qualification/s

• Minimum 5 years' experience in senior management position in Marketing and Customer Experience or Sales
• Demonstrated ability to drive a culture that supports the delivery of high quality,
• consumer focussed services
• Ability to drive commercial outcomes balanced with delivering on the organisations
• purpose
• Experience with working in an environment that requires a strong focus on
• Ability to lead a diverse team
• Strong personal commitment to working in a for purpose organisation
• Demonstrated ability to lead and drive change in a growing organisation working within a complex external environment
• Additionally, you’ll need to hold (or be willing to obtain) a current NDIS Worker Screening Check, Working with Children Check, a ‘C’ class driver’s license and willingness to travel.

What we offer

• Be part of a team united by a common purpose, vision, and values, working together towards a clear and meaningful strategic direction.
• Benefit from our commitment to your professional growth and career progression, with initiatives designed to nurture and grow exceptional talent.
• Increase your take-home pay with tax-free NFP salary packaging options, including up to $15,900 for living expenses and $2,650 for entertainment each year.
• Enjoy a workplace that recognises your efforts with a strong rewards program, flexible working arrangements, and wellbeing initiatives like subsidised gym memberships.
• Join an organisation that values being good humans and good corporate citizens. We celebrate diversity, inclusion, and belonging, support First Nations reconciliation, make ethical choices, and view our commitment to our clients as a lifelong journey.

More about Afford

Afford exists to create an inclusive world where human rights are realised - a world where people of all abilities come together to share in life’s adventure. If you’re passionate about this purpose, you’ll find your place here, where our values guide everything we do: we are kind, we are clear, we are a team, and we explore.

We take pride in putting our clients at the heart of our work, creating environments where independence thrives, skills are nurtured, and barriers are broken down. At Afford, we say, "You can connect today, and we can explore tomorrow together." Are you ready to explore tomorrow with us at Afford?