Customer Experience Growth Lead — NSW (Parental Leave)

MedHealth; Sydney; Hybrid; AUD 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

Truly flexible working

Mentored by award-winning team

Multiple career pathways

Generous incentives program

Purchase additional annual leave

Paid parental leave

Salary sacrificing benefits

Fitness passport

Novated leasing

Referral program

Zusammenfassung

WorkFocus in NSW is seeking a Customer Experience Manager to lead strategic relationships, grow referrals and drive revenue across NSW. This 12-month parental leave cover role focuses on expanding partnerships with insurers, employers and brokers while securing new opportunities.

You will manage strategic accounts, negotiate outcomes and build long-term value for both customers and the people we support, with flexible working arrangements including home and office.

Qualifikationen

• Minimum 3 years' experience within the workers' compensation industry.
• Proven success in driving repeat business, referral growth and new business opportunities.
• Strong understanding of customer drivers and service delivery within workplace rehabilitation, health and wellbeing services.
• Commercial acumen with the ability to drive growth, profitability, quality initiatives and market development activities.
• Tertiary qualifications in Occupational Therapy, Physiotherapy, Exercise Physiology, Psychology, Rehabilitation Counselling, Workplace Health and Safety, or a related discipline desirable.

Aufgaben

• Develop and execute customer growth strategies to increase referrals, market share and revenue across existing and prospective accounts.
• Build and maintain strong relationships with insurers, employers, brokers, government agencies and key industry stakeholders.
• Lead strategic account management activities for existing customers, ensuring WorkFocus remains a trusted and valued partner.
• Identify, pursue and secure new business opportunities, including panel appointments, preferred provider agreements and partnership opportunities.
• Act as the primary point of contact for customers, proactively managing relationships and ensuring an exceptional customer experience.
• Facilitate customer business reviews, contract discussions and strategic planning sessions to demonstrate value and drive growth.
• Collaborate with operational leaders to ensure service delivery excellence, customer satisfaction and achievement of contractual commitments.
• Analyse customer performance, referral trends and market intelligence to identify opportunities for expansion and continuous improvement.
• Represent WorkFocus at industry events, networking functions, conferences and stakeholder forums to strengthen market presence and generate opportunities.

Kenntnisse

Relationship management

Business development

Account management

Strategic partnerships

Ausbildung

Tertiary qualifications in related discipline

Jobbeschreibung

WorkFocus in NSW is seeking a Customer Experience Manager to lead strategic relationships, grow referrals and drive revenue across NSW. This 12-month parental leave cover role focuses on expanding partnerships with insurers, employers and brokers while securing new opportunities.

You will manage strategic accounts, negotiate outcomes and build long-term value for both customers and the people we support, with flexible working arrangements including home and office.