Rydges Resort Hunter Valley - Group & Reservations Agent

Rydges Hotels & Resorts; Lovedale; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Dining discount

Hotel stays discount

Movie tickets

Seasonal perks

Career growth

Paid parental leave

Volunteer opportunities

Job summary

Rydges Resort Hunter Valley is seeking a Group & Reservations Agent to be the first point of contact for group inquiries, turning them into confirmed bookings with warm, responsive service and sharp commercial thinking.

You will work across reservations and group sales, coordinating with Events and Revenue teams to maximise revenue and deliver an exceptional guest experience.

Qualifications

• Experience with OPERA Cloud or OPERA V5 required.
• Previous group sales or reservations experience within a hotel environment.

Responsibilities

• Coordinate group requests via phone, email, iVvy and third‑party channels.
• Follow the EVT group booking workflow and use the CRM to manage tasks from requests to proposals and contracts.
• Create tailored proposals to convert inquiries into bookings and maximise revenue.
• Build trusted relationships with clients and travel partners.

Skills

OPERA Cloud/V5

iVvy

Group sales experience

Reservations experience

Strong commercial thinking

Excellent communication

Attention to detail

Flexible roster availability

Tools

OPERA Cloud/V5

iVvy

Job description

Rydges Resort Hunter Valley - Group & Reservations Agent

Group & Reservations Agent - Rydges Resort Hunter Valley

About EVT

Proudly owned and operated across Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort‑style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check‑in to check‑out, our local heroes bring a can‑do attitude and \"too easy\" service. Whether it's for work or a well‑earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award‑winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year‑round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.

Located in the heart of Australia’s premier wine region, situated across an enormous slice of pristine countryside. The award winning Rydges Resort Hunter Valley is a vibrant 419‑room resort consisting of a mix of hotel rooms and outside villas. The resort is a sprawling playground in the heart of wine country; where’s there’s something special for everyone. We pride ourselves on providing exceptional resort accommodation and creating unforgettable experiences for our valued guests. Whether they are here for a relaxing leisure holiday, attending large meetings and conferences, or celebrating a spectacular wedding, we are committed to delivering excellence at every turn.

2025 & 2026 Hunter Valley Legends Awards

Hunter Valley Accommodation Operator of the Year

2025 & 2026 Accommodation Australia NSW Awards for Excellence Winner

Best Health & Wellbeing Practices

About the Role

If you enjoy variety, pace and building relationships, this role is for you. As Group & Reservations Agent, you'll be the first point of contact for reservations and group enquiries, turning them into confirmed bookings through warm, responsive service and sharp commercial thinking. Working across both reservations and group sales in a fast‑paced, commercially driven role, you'll respond quickly and accurately, follow up with purpose, and work closely with Events and Revenue to maximise revenue and deliver an exceptional guest experience.

Key Responsibilities

• Coordinate group requests received by phone, email, iVvy and other third‑party channels, actioning reservations inboxes to meet agreed efficiency targets.
• Follow the EVT group booking workflow, using the CRM to manage daily tasks from entering requests through to preparing proposals and contracts.
• Create tailored, considered proposals that set Rydges Melbourne apart, following up meaningfully to convert business.
• Build trusted relationships with clients, Travel Management Companies, Inbound Tour Operators, PCOs and other stakeholders.
• Check group bookings in OPERA, confirming rate codes, rates, room types, rooms held and market segments are correct.
• Manage amendments, special requests, rooming lists, room allocations, deposits and final invoices.
• Communicate group requirements accurately to Front Office, operations and other departments across all markets.
• Work closely with the Conference & Events team to coordinate residential conference and event groups.
• Complete post‑stay follow‑up with groups, sharing feedback with other departments to improve the guest experience.

What You'll Bring

• Experience with OPERA Cloud or OPERA V5.
• Previous group sales or reservations experience within a hotel environment.
• iVvy experience is highly regarded.
• Strong commercial thinking, with the ability to turn enquiries into confirmed, revenue‑maximising bookings.
• Excellent communication and relationship‑building skills, with a warm, professional manner.
• Strong attention to detail and administrative accuracy, with the ability to manage multiple bookings and deadlines.
• Availability to work a flexible roster, including weekend and public holiday coverage of both reservations and group enquiries when required.

How You Work

• Obsess over customers - prioritise the guest experience end‑to‑end and act on feedback fast.
• Owner's mindset - acts on data/feedback; ships improvements.
• Hands‑on and non‑hierarchical - leads from the front.
• Resilient and solutions‑focused - stays calm, moves fast.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels — no ivory towers.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel & entertainment network.
• Paid parental leave; community & volunteering opportunities.

Police Check

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

We welcome applicants from all backgrounds