Grooming Salon Manager: Lead a Small Team & Grow

PETstock Inner East Melbourne Pty Ltd; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

PETstock Inner East Melbourne Pty Ltd in Hawthorn East, Melbourne, is seeking an experienced Grooming Salon Manager to lead a small team and drive the salon's growth. The role oversees daily operations, bookings, and service standards while delivering an exceptional experience for pets and their owners.

The position combines hands-on grooming leadership with people development, coaching two groomers, coordinating workflow, and collaborating with store leadership to maximise performance.

Qualifications

• Previous grooming experience with leadership or management responsibilities.
• Strong communication and customer relationship skills.
• Good organisational skills and ability to manage competing priorities.
• Positive, hands-on leadership style.

Responsibilities

• Leading and supporting a team of two groomers.
• Coaching and developing team members across skill levels.
• Managing salon bookings, workflow and productivity.
• Delivering an exceptional customer experience for pets and their owners.
• Driving customer growth and identifying opportunities to improve salon performance.
• Creating a positive, inclusive and engaged team culture.
• Collaborating with the store leadership team to support business success.

Skills

Leadership

Customer service

Communication

Organisational skills

Job description

PETstock Inner East Melbourne Pty Ltd in Hawthorn East, Melbourne, is seeking an experienced Grooming Salon Manager to lead a small team and drive the salon's growth. The role oversees daily operations, bookings, and service standards while delivering an exceptional experience for pets and their owners.

The position combines hands-on grooming leadership with people development, coaching two groomers, coordinating workflow, and collaborating with store leadership to maximise performance.