Grooming Salon Manager: Lead a Growing Team in Pet Care

Petstock Group; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Petstock Group is seeking an experienced Grooming Salon Manager for our Hawthorn East salon in Melbourne. You will lead a small team, oversee bookings and workflow, and ensure an exceptional grooming and customer experience while driving growth and performance.

You will develop and coach two groomers, maintain service standards, and collaborate with store leadership to support overall business success. This is a hands-on leadership role in a thriving, customer-focused environment.

Qualifications

• Grooming experience with leadership responsibilities.
• Strong customer service and relationship skills.
• Ability to coach and develop a small grooming team.

Responsibilities

• Leading and supporting a team of two groomers.
• Coaching and developing team members across different skill levels.
• Managing salon bookings, workflow and productivity.
• Delivering an exceptional customer experience for pets and their owners.
• Driving customer growth and identifying opportunities to build the salon's performance.
• Creating a positive, inclusive and engaged team culture.
• Working closely with the store leadership team to support the ongoing success of the business.

Skills

Leadership

Grooming expertise

Customer service

Job description

Petstock Group is seeking an experienced Grooming Salon Manager for our Hawthorn East salon in Melbourne. You will lead a small team, oversee bookings and workflow, and ensure an exceptional grooming and customer experience while driving growth and performance.

You will develop and coach two groomers, maintain service standards, and collaborate with store leadership to support overall business success. This is a hands-on leadership role in a thriving, customer-focused environment.