Grooming Salon Manager | Hawthorn East

Petstock Group; Melbourne; Sur place; AUD 65 000 - 90 000; Plein temps

Résumé du poste

Petstock Group is seeking an experienced Grooming Salon Manager for our Hawthorn East salon in Melbourne. You will lead a small team, oversee bookings and workflow, and ensure an exceptional grooming and customer experience while driving growth and performance.

You will develop and coach two groomers, maintain service standards, and collaborate with store leadership to support overall business success. This is a hands-on leadership role in a thriving, customer-focused environment.

Qualifications

• Grooming experience with leadership responsibilities.
• Strong customer service and relationship skills.
• Ability to coach and develop a small grooming team.

Responsabilités

• Leading and supporting a team of two groomers.
• Coaching and developing team members across different skill levels.
• Managing salon bookings, workflow and productivity.
• Delivering an exceptional customer experience for pets and their owners.
• Driving customer growth and identifying opportunities to build the salon's performance.
• Creating a positive, inclusive and engaged team culture.
• Working closely with the store leadership team to support the ongoing success of the business.

Connaissances

Leadership

Grooming expertise

Customer service

Description du poste

Are you an experienced groomer who enjoys leading a team and creating a great experience for customers and their pets? We're looking for a hands on Grooming Salon Manager to take the lead in our Hawthorn East salon and help drive its next stage of growth.

This is a fantastic opportunity to step into an established salon with a loyal and growing customer base. The salon is fully equipped with four grooming stations and a dedicated bathing and drying stations, giving you everything you need to run a successful operation while supporting a small team to achieve their best.

Leading the Salon's Success
As the Salon Manager, you'll oversee the day to day running of the salon while continuing to provide high-quality grooming services. You will play a key role in developing your team, maintaining service standards, and building strong relationships with customers.
Some of your responsibilities will include:

• Leading and supporting a team of two groomers
• Coaching and developing team members across different skill levels
• Managing salon bookings, workflow and productivity
• Delivering an exceptional customer experience for pets and their owners
• Driving customer growth and identifying opportunities to build the salon's performance
• Creating a positive, inclusive and engaged team culture
• Working closely with the store leadership team to support the ongoing success of the business

Your Background
We're looking for someone who is passionate about grooming, enjoys leading people, and takes pride in delivering a great customer experience.
You will bring:

• Previous grooming experience, ideally with leadership or management responsibilities
• A genuine passion for developing and supporting others
• Strong communication and customer relationship skills
• Good organisational skills and the ability to manage competing priorities
• A positive, hands-on leadership style
• The motivation to help grow the salon and foster a high-performing team environment

Why This Opportunity Stands Out
This role offers the opportunity to make a real impact. You'll have the chance to shape the direction of the salon, build capability within the team, and contribute to its continued growth while being supported by an experienced and collaborative store leadership team.

If you're ready to take the next step in your grooming career and lead a salon that's set up for success, we'd love to hear from you.

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.