Groomer & Pet Care Specialist — Growth & Benefits

PETstock Inner East Melbourne Pty Ltd; Melbourne; On-site; AUD 65,000 - 82,000; Full time

Benefits offered by this job

Free access to mental health & well‑be

Family & pet benefits across Petstock

Career growth programs

Additional paid leave & parental leave

Job summary

PETstock Inner East Melbourne Pty Ltd is seeking an experienced dog groomer to join a passionate team focused on pets, people, and the planet. You will deliver full grooming services, create memorable experiences for clients and their dogs, and collaborate with the Store Manager to coordinate daily salon operations.

This role includes bookings, stock oversight, and strong safety practices, with career growth opportunities and access to Petstock Group and Woolworths Group benefits.

Qualifications

• Experience in professional dog grooming.
• Qualification in Grooming preferred, but not essential.
• Ability to create and embed strong safety practices throughout the salon and store.
• Good knowledge of specific breed clips, with a commitment to maintaining grooming styles and brand/product knowledge.
• Physically fit, with the ability to lift heavy animals as required.
• Demonstrated experience in handling and working with live animals.
• Maintain advanced understanding of zoonotic and skin diseases and how to identify them.
• Proven ability to exceed grooming KPIs through high-quality care, customer satisfaction, and strong team collaboration.
• Exceptional communication and interpersonal skills, with the ability to build rapport and effectively engage with customers and team members.

Responsibilities

• Provide full grooming services for a variety of breeds, including bathing, drying, nail clipping, brushing, combing and both generic and breed-specific clipping.
• Provide a positive and memorable grooming experience for all customers and their dogs.
• Coordinate the grooming salon and clients in conjunction with the Store Manager.
• Make client bookings.
• Assist store shop floor team when required, providing exceptional customer service where you and your customer will have memorable, meaningful interactions.
• Maintain a consistently high standard of salon presentation and oversee stock management.
• Work with the Store Manager and team to ensure member program targets and expectations are consistently met.
• Proactively support local marketing opportunities and recruitment referral programs.
• Work with the team to achieve and exceed sales targets.
• Maintain a strong safety mindset with commitment to create a culture of safety within your team.

Skills

Dog grooming experience

Customer service

Communication skills

Team collaboration

Safety practices

Attention to detail

Handling live animals

Education

Grooming qualification (preferred)

Job description

PETstock Inner East Melbourne Pty Ltd is seeking an experienced dog groomer to join a passionate team focused on pets, people, and the planet. You will deliver full grooming services, create memorable experiences for clients and their dogs, and collaborate with the Store Manager to coordinate daily salon operations.

This role includes bookings, stock oversight, and strong safety practices, with career growth opportunities and access to Petstock Group and Woolworths Group benefits.