Grooming Salon Manager - Lead a High-Impact Team

petstock; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Petstock in Hawthorn East, Melbourne is seeking a hands-on Grooming Salon Manager to lead a small team and elevate customer experiences for pets and their owners. You will oversee grooming operations, coaching two groomers, managing bookings and workflows, and helping grow the salon’s performance within the store ecosystem.

The role emphasizes strong people leadership, a customer-focused approach, and a proactive, collaborative style to contribute to Petstock's ongoing success in the local

Qualifications

• Previous grooming experience with leadership or management responsibilities.
• Passion for developing and supporting others.
• Strong communication and customer relationship skills.
• Good organisational skills and ability to manage competing priorities.
• Positive, hands-on leadership style and drive to grow the salon.

Responsibilities

• Lead and support a small team of two groomers.
• Coach and develop team members across skill levels.
• Manage salon bookings, workflow and productivity.
• Deliver an exceptional customer experience for pets and their owners.
• Drive customer growth and identify opportunities to improve salon performance.
• Create a positive, inclusive and engaged team culture.
• Collaborate with store leadership to support business success.

Skills

Leadership

Coaching

Customer service

Communication

Organization

People management

Job description

Petstock in Hawthorn East, Melbourne is seeking a hands-on Grooming Salon Manager to lead a small team and elevate customer experiences for pets and their owners. You will oversee grooming operations, coaching two groomers, managing bookings and workflows, and helping grow the salon’s performance within the store ecosystem.

The role emphasizes strong people leadership, a customer-focused approach, and a proactive, collaborative style to contribute to Petstock's ongoing success in the local