Grooming Salon Manager - Hawthorn East

petstock; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

Petstock in Hawthorn East, Melbourne is seeking a hands-on Grooming Salon Manager to lead a small team and elevate customer experiences for pets and their owners. You will oversee grooming operations, coaching two groomers, managing bookings and workflows, and helping grow the salon’s performance within the store ecosystem.

The role emphasizes strong people leadership, a customer-focused approach, and a proactive, collaborative style to contribute to Petstock's ongoing success in the local

Qualifications

• Previous grooming experience with leadership or management responsibilities.
• Passion for developing and supporting others.
• Strong communication and customer relationship skills.
• Good organisational skills and ability to manage competing priorities.
• Positive, hands-on leadership style and drive to grow the salon.

Responsibilities

• Lead and support a small team of two groomers.
• Coach and develop team members across skill levels.
• Manage salon bookings, workflow and productivity.
• Deliver an exceptional customer experience for pets and their owners.
• Drive customer growth and identify opportunities to improve salon performance.
• Create a positive, inclusive and engaged team culture.
• Collaborate with store leadership to support business success.

Skills

Leadership

Coaching

Customer service

Communication

Organization

People management

Job description

Are you an experienced groomer who enjoys leading a team and creating a great experience for customers and their pets? We're looking for a hands on Grooming Salon Manager to take the lead in our Hawthorn East salon and help drive its next stage of growth.

This is a fantastic opportunity to step into an established salon with a loyal and growing customer base. The salon is fully equipped with four grooming stations and a dedicated bathing and drying stations, giving you everything you need to run a successful operation while supporting a small team to achieve their best.

Leading the Salon's Success

As the Salon Manager, you'll oversee the day to day running of the salon while continuing to provide high-quality grooming services. You will play a key role in developing your team, maintaining service standards, and building strong relationships with customers.

• Leading and supporting a team of two groomers
• Coaching and developing team members across different skill levels
• Managing salon bookings, workflow and productivity
• Delivering an exceptional customer experience for pets and their owners
• Driving customer growth and identifying opportunities to build the salon's performance
• Creating a positive, inclusive and engaged team culture
• Working closely with the store leadership team to support the ongoing success of the business

Your Background

We're looking for someone who is passionate about grooming, enjoys leading people, and takes pride in delivering a great customer experience. You will bring:

• Previous grooming experience, ideally with leadership or management responsibilities
• A genuine passion for developing and supporting others
• Strong communication and customer relationship skills
• Good organisational skills and the ability to manage competing priorities
• A positive, hands-on leadership style
• The motivation to help grow the salon and foster a high-performing team environment

Why This Opportunity Stands Out

This role offers the opportunity to make a real impact. You'll have the chance to shape the direction of the salon, build capability within the team, and contribute to its continued growth while being supported by an experienced and collaborative store leadership team.

If you're ready to take the next step in your grooming career and lead a salon that's set up for success, we'd love to hear from you.

Follow us on LinkedIn to keep up to date on life across our various brands - http://www.linkedin.com/company/petstock

In our effort to support People, Pets & Planet, we're proud of the work our Foundation undertakes - https://www.petstock.com.au/pages/foundation

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves.

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community.