Grooming Salon Manager: Lead, Grow & Delight Pets

PETstock Retail Pty Ltd; Bairnsdale; On-site; AUD 65,000 - 90,000; Full time

Job summary

PETstock Retail Pty Ltd in Bairnsdale is seeking a hands-on Grooming Salon Manager to lead a small team and drive the salon's growth. You will oversee daily operations, manage bookings and workflow, and ensure high-quality grooming services for pets and their owners.

You’ll coach two groomers, foster a positive team culture, and collaborate with store leadership to support business success. This is a great opportunity to shape a busy, community-focused grooming salon.

Qualifications

• Previous grooming experience, ideally with leadership or management responsibilities.
• A genuine passion for developing and supporting others.
• Strong communication and customer relationship skills.
• Good organisational skills and the ability to manage competing priorities.
• A positive, hands-on leadership style.
• The motivation to help grow the salon and foster a high-performing team environment.

Responsibilities

• Leading and supporting a team of two groomers
• Coaching and developing team members across different skill levels
• Managing salon bookings, workflow and productivity
• Delivering an exceptional customer experience for pets and their owners
• Driving customer growth and identifying opportunities to build the salon's performance
• Creating a positive, inclusive and engaged team culture
• Working closely with the store leadership team to support the ongoing success of the business

Skills

Leadership

Team coaching

Customer service

Job description

PETstock Retail Pty Ltd in Bairnsdale is seeking a hands-on Grooming Salon Manager to lead a small team and drive the salon's growth. You will oversee daily operations, manage bookings and workflow, and ensure high-quality grooming services for pets and their owners.

You’ll coach two groomers, foster a positive team culture, and collaborate with store leadership to support business success. This is a great opportunity to shape a busy, community-focused grooming salon.