IT Helpdesk Technician – Desktop & Remote Support

Shadforths Civil Contractors; Sunshine Coast Regional; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Celebrate Milestones

Service Recognition Program

ShadLife Programs

Job summary

Shadforths Civil Contractors on the Sunshine Coast is seeking an IT Support Champion to join our IT Team. You will help maintain the internal helpdesk, support users across more than 60 sites in SE Queensland and Northern NSW, and assist with devices and software provisioning.

No deep experience required; an IT qualification is advantageous. You will develop your technical skills, work across Windows, Microsoft 365, and VPN, and travel to sites when needed while delivering friendly, patient

Qualifications

• Some IT support or helpdesk experience is desirable, introductory candidates are welcome.
• An IT qualification or relevant studies would be advantageous.
• Good understanding of Windows OS and Microsoft 365.
• Exposure to Active Directory, networking, DHCP, DNS or VPNs is beneficial.
• Willingness to learn across desktop, mobile, network and user support.
• Strong communication and customer service skills, with the confidence to assist users of varying technical levels.
• Reliable, organised and able to manage competing priorities.
• A valid driver’s licence and willingness to travel to sites when required.
• Experience with Cisco Meraki, computer SOEs, Apple DEP/VPP or MDM platforms is highly regarded but not essential.

Responsibilities

• Operation and maintenance of the internal helpdesk and asset database.
• Providing computer and mobile device support, both remotely and onsite.
• Assisting with remote access technologies, including Remote Desktop and VPN.
• Microsoft 365 email and user account administration.
• New user setup and provisioning.
• Procurement and setup of IT equipment.
• Assisting with network maintenance and support.
• Mobile device deployment and support (iOS).
• Multi-function printer support and setup.
• Troubleshooting day-to-day IT issues and escalating where required.

Skills

Strong communication

Customer service

Willingness to learn

IT support exposure

Education

IT qualification or relevant studies

Tools

Cisco Meraki

Apple DEP/VPP

MDM platforms

Job description

Shadforths Civil Contractors on the Sunshine Coast is seeking an IT Support Champion to join our IT Team. You will help maintain the internal helpdesk, support users across more than 60 sites in SE Queensland and Northern NSW, and assist with devices and software provisioning.

No deep experience required; an IT qualification is advantageous. You will develop your technical skills, work across Windows, Microsoft 365, and VPN, and travel to sites when needed while delivering friendly, patient