Calling all IT Systems / Networking Graduates!

Coachwood Information Professionals; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Coachwood Information Professionals in Brisbane CBD is seeking a Graduate Level 1 Helpdesk Engineer to join a dedicated support team. You will provide first line support, troubleshoot IT issues, and help manage the ticketing system while adhering to ITIL and SLAs.

Ideal candidates have IT/Networking/CS qualifications, IT helpdesk experience, and strong communication skills. Australian citizenship or permanent residency is essential for this role, with a competitive salary package and training

Qualifications

• Experience in an IT helpdesk role.
• Tertiary IT-related qualification.
• Strong customer service orientation.
• Excellent verbal and written communication.

Responsibilities

• Providing first line support to customers.
• Troubleshooting a range of IT support issues.
• Assisting with managing the helpdesk ticketing system.
• Adhering to ITIL framework and customer SLAs.

Skills

IT Helpdesk experience

Communication skills

Education

Tertiary IT degree

Tools

Microsoft 365

Active Directory

Windows Server

Networking basics

Firewalls/VPNs

Cloud infrastructure

Job description

Calling all IT Systems / Networking Graduates!

Opportunities to join this established Australian company do not come around every day, so when they do, sit up and take notice! On offer is an opportunity for a Graduate Level 1 Helpdesk Engineer to join a highly dedicated and supportive team, located in Brisbane CBD.

This is a highly customer focused role and will see the successful candidate involved in:

Providing first line support to customers.

Helping to understand issues and troubleshoot range of IT support issues.

Assisting with managing helpdesk ticketing system.

Adhering to ITIL framework and customer SLAs.

To be successful in this position, the ideal candidate will ideally have experience in an IT helpdesk role. Similarly, a dedication to customer service is crucial, together with a recent tertiary qualification in IT, Networking, Information Systems, Computer Science or similar discipline.

You will be an outstanding communicator with excellent verbal and written communication skills, and have an understanding in areas such as Microsoft 365, Active Directory, Windows server, networking, firewalls/VPN's, cloud infrastructure etc.

Australian citizenship or permanent residency is essential.

In return for your hard work and dedication, you will be part of a close knit, friendly team who will provide you with ongoing support and assistance. You will also receive an excellent salary package, comprising of a base salary, superannuation and training. Excellent office facilities await you in Brisbane CBD close to all public transport connections.